罗马艺术酒店

Localization is good. Breakfast was another building

Central to everything in Rome.

The hotel was near lots of shops and restaurants there was even a supermarket 2 minute walk and we were close to the trevi fountain and spanish steps and we did the hop on hop off bus and the stop was only 5 minute walk from hotel

Stay was ok. This is NOT a 4star hotel as your site has it. Its at best a 3, mostly a 2 star. Checkin process was horrible. There was an old lady who first made it look like we had wrong number guests in reservation, she kept asking for my credit card for incidentals as well as city tax, not once but probably 20 times which was mind blowing

Very well located and clean hotel. Great value for money.

I did not like the hotel at all. The hotel rooms are very, very small and the hotel design is very bad. The reception is in a building and the rooms are in another separate building, and moving with bags is very tiring from one building to another. You have to cross the street and carry the bags up a long flight of stairs. I will not repeat the experience at this hotel.

Clean but small rooms. Very clean. The lobby is separated from some of the hotel rooms. Difficulties with check-in and a very late check in. On the other side, this is probably the best location in Rome.

Hotel was clean. We stayed next door at the annex hotel which has a lot of stairs to get to lift which we were not told and a lot of stairs to get breakfast in another building which again were a lot of stairs that were not told to us. Stairs are uneven in both locations that were not easy for older couple

This property is not for guests with mobility issues. Too many stairs, lift not reliable if guests don’t close woden doors, bed are too hard, shower/bath to narrow & breakfast dining area very cramped and not a pleasant experience due to lack of space and no air conditioning. However the staff were super friendly and they helped with the baggage & great location for tourist attractions.

Room was very nice and spacious but unfortunately beds were very hard and there was a green blinking light on the ceiling above the bed which made it very difficult to sleep

Room was nice and comfy, location of the hotel is very central and convenient. Breakfast was full of variety and staff were friendly. We stayed one night and had a good experience. I definitely recommend this hotel.

Very nice hotel, for a short stay was perfect

Rooms are small and clean. We were able to drop off our bags until our room was ready which was nice. Breakfast is not included but there is a cute cafe around the corner with great coffee! The hotel is located in a perfect spot to catch the metro or walk to many places.

Rooms are in a different building than the Reception area. We found several dead bugs on our bed and the washrooms were very dirty. We did not feel comfortable walking barefoot, or use the towels in the bathroom. Also the Air Conditioner never stayed on.

Loved the surrounding area as it was very convenient to all of the tourist attractions in Rome. Our rooms were in an old preserved building across the street which was a bit inconvenient in the mornings going for breakfast. Out bedrooms located on the first floor were beautifully renovated with views out on to the local area. Unfortunately we had no hot water at times in the shower. Breakfast food was really good but the eating area was very small. Overall great value for money and within walking distance of all of Rome's tourist attractions.

I absolutely love this hotel. The location is excellent and the staff is so nice and helpful. I will certainly be back here!

I want to preface this by saying I have never left a bad review of a property ever, especially while traveling abroad. But the customer service at this hotel was so bad it left me physically shaking/ upset. I booked the Rome Art Hotel, we arrived and were taken to another hotel "Trevi Group Hotel" with no explanation (in hindsight it seems they overbooked the Art Hotel and brought us to the back up) which was fine for 1 night. When we arrived the room smelled heavily of heavy duty cleaning supplies, had a run down interior, was dirty (hair in shower) and was not overall not very nice - but it was tolerable and we didn't want to complain because we just needed to crash before a flight out. The shower head did not work and we had to use the hand wand to shower, and the wifi kept cutting out. Tried to call the front desk 7 times with no answer that night and in the morning. In the morning when I was checking out I tried to talk to the front desk agent "Sarah" - probably the worst hotel customer service representative I have ever encountered. She yelled at me repeatedly, did not apologize for the pretty extreme issues or offer any kind of explanation, and did not listen or attempt to rectify any of my concerns. (I was very calm and did not lose my cool or yell) No way I can recommend this Hotel because of terrible service- if mgmt is reading this please discuss with the desk rep. on Aug 15 at 7:30am - she needs some serious service training

Very nice hotel and staff. Only I did not like that we needed to use the staires with baggages Location is perfect.

Great location, great hotel and helpful staff. Love Rome and will be back to this hotel.

The hotel is in an excellent location, within a short walk of attractions such as the trevi fountain, the Spanish steps and piazza nirvona. The hotel room was spotless.