山口汤田温泉碧富酒店

We checked in room too small. Got upgraded to larger room. Very clean comfortable and buffet convenient. Mahalo

I reserved a non-smoking room yet the entire floor reeked of cigarette smoke. I complained to staff asking that at least windows be opened but nothing was done. Also, the mattress was painfully hard and the wifi was terrible. The room wifi turned off every few minutes and there was no wifi available in the lobby. I would absolutely not recommend this place.

Lovely stay

Extra memory foam pillow available in the hallway

We were most disappointed when we were informed that there is no hot spring, it costs 600 yen every time we use. We expect completely opposite, hot spring is included and facility is inside premises, can be used as many times as needed. This was first time we experienced such set up.

This is a good hotel chain. The staff are friendly, and everything works. The rooms are not large, but adequate. At this location there is a nice family hot spring spa right next store, for which the hotel sells discount tickets. I recommend it.

Terrific budget hotel getting it all right on price and amenities and all that’s important Breakfast adequate if not amazing but recommend this is a good place to stay Everything works

This is the typical Salary Man's hotel. Not a lot of frills. But the staff did a good job of making sure that a foreigner was welcome and comfortable.

This was my third stay here and as usual, the room was clean, comfortable and spacious. Some noise through the door could be heard from other guests but overall, nothing that was bothersome. There were some small stains on the walls of the room, looked like some kind of food splatter and like they'd possibly been there for some time. Overall though, another pleasant stay with great staff. Recommendations: vacuum under the bed and try to tidy up the small points that tarnish the overall image (stains on the wall, scuffed paper, etc)

Received a complimentary breakfast because there was a small problem in the bathroom, which staff were quick to resolve. Fast check-in, helpful staff and very friendly!

This hotel is well-situated in the tourist section of town. There are several onsen and restaurants within walking distance. There was a massage chair in the room but it looked a little shabby and worn. The hotel room itself was very basic. Breakfast was also included in the cost of the room; it was also very basic.

Great hotel!

Expedia stated that there was no reception desk and you must phone ahead. Rubbish. The reception desk was always staffed with two to four staff. None of which spoke any English. We could use the hot springs bath next door half price, 550 yen. The hot springs bath was very good but busy.

The hotel looks like it’s been recently renovated so the rooms look newer (November 2018). Our room was a decent size and was clean and comfortable. The two cons, which aren’t significant, are that you have to pay ¥550 to use the onsen (plus I couldn’t find photos of it, either online or in the room to know whether it was worth it or not. I decided if there weren’t pictures, it was probably because it wasn’t worth it and so did not go) and that it looked like some type of liquid had at some point splashed against the walls of the room and not been cleaned off properly.

Well appointed hotel with flexible check in. Near the old school, but fun to play golf at Yuda Country Club.

I have stayed here several times in the past but will never stay here again. First of all, our 6 year old daughter misplaced the hotel key and we could not find it. It was obvious that the key was still somewhere in the hotel but the staff said I would have to pay $200.00 US dollars to replace the key. Are you serious? $200.00 for a hotel key? We finally found the key and resolved that. Next, I had booked a 2 nights in the hotel and later booked another night (all 3 nights I booked online). They said we had to check out at 11:00 a.m. and then recheck back in at 3:00 p.m. even though I had paid for 3 consecutive nights. What? They made me pay an extra fee ($16.00) to not have to check out and re-check back in. Finally, I had paid for my wife and I to eat breakfast on 2 of the 3 mornings we were there. I got sick and could not eat the second morning. I had her ask if she could trade my breakfast voucher (that I did not use) in for one the next morning. The staff said no, it had to be used that day. Later the manager came out and finally said ok, but only for this one time and treated my wife like she was trying to steal from the hotel or something. It made her feel very bad the way the manager talked with her. I will NEVER be back to this hotel and would advise others to stay away. The way they treat their customers is beyond pitiful. I realize it is Japan and they don't bend on the rules, but these things were just ridiculous.

It's an affordable good hotel in a boring town. While the town is famous for hot springs, this hotel does not have its own hot spring bathhouse. It shares the bathhouse with a complex next door. Hotel guest pay 450yen, public pays 1000yen.

Great location and kind staff!

Clean, safe and professional. Good value. Nice little breakfast. Everything fine.

The hotel wasn't too far from any of the big sightseeing spots in the area, and it was right next door to an onsen (hot spring), so that would be really convenient if you wanted to go.