新大谷酒店 EXECUTIVE HOUSE ZEN

第一次入住新大谷飯店，體驗了11樓所有服務人員無與倫比的服務精神及態度，非常非常非常令人印象深刻與感動！

Excellent hotel with classic Japanese Garden.

Very good

服務周到，私密性強。周圍交通方便，設施齊全。樓下的玫瑰園與日式庭園都為酒店增色不少。早餐的質素和選擇也比較多。

員工有善, 殷勤有禮, 房間5星級設備, 整體滿意, 花園瀑布, 日式庭園, 小橋流水, 早餐好食, 整體好極!!

禪房間louge的服務水準極高，房内設施及用品是高水平，唯洗手間的設計及抽風情况可以再改善因只有一扇玻璃門分隔洗手間與走廊通路而洗手間內的廁格和服裝間是沒有門分開，所以形成奇怪的情况。浴室的水龍頭水力強勁，浴缸出水亦快十分理想。

跟方面都非常滿意，早餐一級棒，花園美到極致，餐廳選擇多，服務超好。房間非常乾淨舒適，沒有想像中大，不過size都ok啦，可以任用executive lounge，超值。

非常好,最愛自家花園

Fantastic room and service.

スタッフの方の対応がスマートでよかったです。ただ、チェックインの時に何組か重なってしまいラウンジの外で特に指示もなく待たされたのが残念でした。

Such an elegant hotel with amazing staff and great service. The rooms and hotel are designed so professionally which catches your eyes on the first look.

Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!

記念日と伝えたらギフトを用意していただき嬉しかったです！飲み物の種類がアルコール、ノンアルコールともに豊富で、食べ物も美味しかったです（夕食は塩分が気になりました）。スタッフの方も皆様丁寧でした。 ホテルとは関係ないですが、横の席で食事をしていた方がラウンジのチョコレート、マカロン、その他お菓子をコソコソと鞄に入れて大量に持って帰っていて、はじめは見ないふりをしていましたが、3皿目の時には流石にひきました。万引きを見ているようで嫌な気持ちになりました。

クラブラウンジの食べ物や飲み物がどれもとても美味しかったです。スタッフの対応も素晴らしく、またぜひ行きたいです。

Excellent service, very helpful staff who took care of all my requests and needs. We enjoyed our stay and are glad that we had decided to return in a few days to again enjoy the service. Great management and staff! Look forward to our next visit 😃

The staff and executive lounge was excellent!

We were in the Executive Zen floor of New Otani. We only stayed 1 night as it was a stopover before our flight back to the US. The service was impressive to say the least. The rooms were very modern but very small but I believe this is normal for Tokyo. The continental breakfast was limited. However the Sky restaurant was amazing. There were many food options available and the view of Tokyo from the restaurant was amazing. I highly recommend anyone to stay here. We definitely will for a longer time next time we visit Japan.

Muy Buen hotel se le empiezan a ver los años.

Lounge for zen floors was excellent

概ね快適に過ごせたが、しばしば空調の風を感じ温度を高めに設定しても寒さを感じた為、空調を使わずに過ごすことが多かった。