指宿皇家酒店

Overall good

The stay was wonderful. The customer service is spectacular and a lot of people spoke english. Their hot springs are immaculate and provide you with a spa like experience. Although they don’t sand springs at the property they provide shuttle that take you there and back. The pillows are a bit uncomfortable and the store doesn’t really have any heatable food. We had to walk to the nearest convenience store which was about a 10 minute walk.

👍

We loved the views and customer service! However, we were not told that we needed to make reservations for dinner at least 24hours prior to arrival. We had to go somewhere else to have dinner. We couldn't use the pool because they told us that is was only for summer time, but we were there in May, and it was already hot, and the weather was perfect for a splash in the pool.

This place was way better than expected! The public onsen was nice and the english speaking staff made such a difference! They were very friendly and the views were amazing. We didnt use the shuttle service but we wish we had because parking was tough. So I recommend to take advantage of there free shuttle! Also the beach is so beautiful right next to the hotel.

The hotel has a very good location at the beach. The hotel is an 80's building. The room was very clean. There is just one elevator, which leads to long waiting time. The outside pool is very good for kids but as it is very shallow no swimming options for adults. The hotel onsen is okay. The city is a 10 minute drive away. The nearest combini - Lawson - is a 3 minute drive away. The hotel offers breakfast and dinner option - Japanese food. Currently, the hotel has no bar to have a cocktail or wine in the evening. There is no ice cube service machine, they have to be purchased at the front desk which is very usual for this high price level hotel. Breakfast is Japanese buffet style - almost no western breakfast food options. No toast nor butter was available. In generell is to say a good hotel in an very good location and if you are Japanese and just like staying in a hotel - it is very good. If you are an active foreigner who wants a mix between Japanese and western style there are maybe better price option accommodations nearby. There is still a big area for improvements to attract western customers. Foreign employees were able to speak English but always started to speak Japanese first.

Staff service is excellent.

The room is so smelly! The parking lot is very close to the hotel.

The staff are very friendly and helpful. The environment is quite traditional but classy and clean. We have spent a wonderful time there with spa♨️

They forgot to set up the Futons in room. There were no staff after 8 pm. Two security guard were placed on reception counter instead. When I called for help about setting up the futons they said, ‘no English.... ah... sorry.’

Friendly and helpful staff

Clean and service are excellent, and we enjoyed a nice view.

Great service and really good value. Well located.

Beautiful spa hotel with amazing sea views from the glass walled lobby. Only dropped a point on service because we weren't told about bikes available for guests to use which would have been ideal for our day out, and also there was no information that dinner reservations had to be made by 6pm. When I asked at 6.15pm, I was told we could not be accommodated but the clerk suggested a supermarket only 10 minutes walk away and we made a lovely picnic to eat in the room. No bar but free coffee in the lobby and lanterns to take down to the beach at night. Highly recommend taking the free shuttle bus into town to visit the sand baths and excellent onsen attached, and delighted to make use of the hotel onsen morning and night. A lovely, relaxing couple of days by the sea.

The view was absolutely beautiful and the staff was very friendly. The room perfect. We really enjoyed our stay.

Good location at seaside, comfortable beds, helpful staff and good breakfast

The hotel is a traditional Japanese style onsen but located on a hillside next to the ocean. It's peaceful and quiet. Staff are nice and pleasant!

I stayed only one night. The price is a bit high but my family and I really liked this hotel. The ocean view is great. The onsen is great. The breakfast is impressive as well.

Very friendly staff and the clay making activity was fun! Great breakfast and view too!

Both dinner and breakfast were very good, and featured local cuisine that we probably would not have seen otherwise. Onsen was also good, with ocean view from the outside bath. Free shuttle bus to the nearby hot sand beach is convenient.