ANA InterContinental 东京全日空洲际酒店 by IHG, an IHG Hotel

房間和各項設施都還維持得不錯，也不會太小，這次選的樓層還可以享用lounge，這部分加分。房間的洗手間浴室的部分有些微的怪味。服務各方面都很OK唯一的是房間內的餐飲我使用過兩次房內教餐，第一次煮餐送來是錯的，雖然很快地補了上正確的。第二次我點的是壽司套餐，他們忘了WASABI, 這就像餐送來了，但是沒有給餐具一樣雖然是很小的部分，但是很重要。這個部分可能要再多加注意。

I have been visiting this hotel since 2012. This is my 4th visit. This is a beautiful hotel, with lovely rooms and deep plunge bathtubs nestled in the snowy forest. But what makes this the most amazing hotel is the staff and the service. As someone who travels the world for business rarely have I seen such honest hospitality and attentiveness. From laying our your warm ski boots out in the morning before you set off for the day, to welcoming you home after the day with your warm dry boots upon arrival, a lounge with wine and a fireplace to roast marshmallows to greet you. They are always there to help find a restaurant reservation and to sort out transportation. I cherish this staff and team. And this is what makes this property shine. 👍👏🙏

Close to subway. Good service

老舊

有一晚酒店忘記執房

Bfast

Overall we had a good stay but felt the cost per night is really over priced for the standard of room you get. Upon check in we were given a room that smelt of stale cigarettes and then an overwhelming perfume smell to try and mask it. The combination gave me a horrible headache so we asked to switch. We were shown to 2 more rooms which smelt the exact same. It wasn’t until we were shown to our 4th room on a much higher floor that it smelt neutral. However the staff were very helpful and understanding during this process. They also put a ¥30,000 charge on your card at check in which I have never experienced before and thought was excessive - you can just hold card details and not charge? The breakfast buffet was delicious and had lots of variety.

Excelente!!

Great buffet !

Excellent hotel and service. Tsuki Suite with Excecutive Lounge access was great. Service in the lounge amazing with Raphael on top!

Wonderful customer service:)

I feel compelled to write this review to strongly caution anyone considering booking this property. My recent stay was, without exaggeration, one of the worst hotel experiences I have ever had. This establishment is misrepresented online and is nowhere near the 5-star luxury it claims to be. While the aging property was disappointing, the staff's attitude was the absolute breaking point. They were not just unhelpful; they were consistently, shockingly rude. From the front desk agent who sighed heavily while checking us in to the concierge who outright dismissed a simple question, every interaction felt like an inconvenience to them. There was no warmth, no desire to assist, and a palpable lack of professionalism. It completely poisoned the atmosphere and made us feel unwelcome in a place we were paying a significant amount of money to stay.There are countless other options in the area that offer modern accommodations and professional, courteous service for the same price or less. This hotel is trading on a reputation it has not maintained for years. Save yourself the disappointment, frustration, and money and book anywhere else. A true 5-star experience combines both luxury facilities and impeccable service—this hotel delivers on neither.

Excellent customer service everytime you feel safe😎

They checked me in almost 2 hours late after check in because they did not have a room available for me despite having reservations. We wasted 2 hours just waiting.

Wonderful breakfast and also in room dining options child friendly. Staff very friendly and helpful. A wonderful stay!

Great stay

Toller Service & Frühstücksbereich! Metro-Stationen direkt vor der Tür.

Service is A+

お部屋は清潔で，とてもリラックスできました。 前日に確認のお電話をした時に、とても待たされスタッフの言葉使いもカジュアル過ぎたのが残念でした。

アメニティもバスルームも良かったです。