神户湾喜来登酒店及塔楼

Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.

Nice hot spring bath

No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.

The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.

朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。

The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.

No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.

Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!

The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.

Nice hotel. Big room but the facility is getting old.

Air conditioner was out without proper notice to customers.

Hotel was nice and right next to the Island Centre station, but a bit inconvenient to get to Kobe City as a change of train is required.

One of the reasons we stay here is for the convenience of bus ride to the KIX airport. The airport bus comes to the hotel entrance so that we don't have to move around with the heavy luggages.

Wonderful view and a large size room are exceptional. They have a hot spring in house and the hotel is connected to Rokko Liner station. Very convenient.

Great onsen experience. Superb room accessories. Rich breakfast. Helpful staff.

The door cannot be opened after exchanging the room key and need to wait a couple of minutes. Finally, the room need to be changed.

We came early because we departed our ship at 9 a.m. Couldn't check in until 3 p.m. That was the only problem we had, everything else was good.

This is a very nice hotel. Attached to the train station downstairs. It was really easy to go to places from here.

Nice spa comfort all the guest, I will stay in this hotel next time when Visiting Kobe.

rubbish found under the bed, onsen not hot enough