這是我在日本旅行期間遇過最差的一次住宿經驗。房間出現多項嚴重問題,包括馬桶無法使用、窗簾壞掉無法關上、床鋪骯髒不堪,完全不符合基本的衛生和住宿標準。
我當晚立即向前台反映,但對方態度冷淡,只叫我發電郵,完全沒有提供實際協助,更從未主動提出換房。由於房間狀況惡劣,我當晚被迫自行重新預訂其他酒店,產生額外費用與時間損失。
事後透過 Hotels.com 平台多次溝通,酒店仍堅持不肯全額退款,完全未有承擔應有責任。
我是一位經常出國的旅客,每年平均旅行六次,從未遇過如此失望的住宿體驗。這次事件嚴重影響我對該酒店。
⚠️ 強烈不建議任何旅客入住此酒店。
This was the worst hotel experience I’ve ever had during my trips to Japan. The room had multiple serious issues, including a non-functional toilet, broken curtains that couldn’t be closed, and an extremely dirty bed — all of which fell far below even the most basic standards of hygiene and accommodation.
I immediately reported the problems to the front desk that night, but the staff showed a lack of concern and offered no real assistance, merely asking me to send an email. They never proactively suggested changing the room. Due to the unacceptable condition of the room, I was forced to rebook another hotel that same night, resulting in extra expenses and wasted time.
Despite multiple follow-ups through Hotels.com, the hotel refused to issue a full refund and took no real responsibility for the situation.
I am a frequent traveler and take around six trips a year, and I have never encountered such a disappointing experience. This incident has significantly damaged my trust in the hotel.
⚠️ I strongly advise against staying at this hotel. If anything goes wrong, don’t expect help — you’ll likely be left