The Grand Residence Hotel Hakata

They were rude and didn’t speak English

Good

Great location to subway, only 1 stop to the airport or 1 stop to Hakata for the Shinkensen. Check in was not as straight forward as it should of been - the booking code wasnt active so didnt work. Messaged them through expedia and they sorted it so we could get in. No keys, we just took a photo of the codes to open doors. There is quite alot of road noise during the night so if you are a light sleeper this could be an issue. The is a restaurant downstairs which was good/convenient. Family Mart/Lawson close by on ur way to the subway exit 3 (has escalator at this entrance)

Spacious and comes with everything

Check-in was terrible. The iPads were not responsive, and the instructions were not clear in English. Management was not available via intercom nor was there an English speaker at the phone number. Had a guest who spoke both English and Japaneese walked in we would not have been able to check in. The room was fine - not fully clean (dirty towel on table) and the sink was dirty.

There really is nothing necessarily terrible about this property but nor is it as nice or as large as some other properties near by. Location is pretty close to the airport as well as Lala Port and Hakata station. The biggest downside is the lack of parking, and getting in the front security door is kind of a huge pain in the rear, finally the unit is quite small and ideal for 3 people max.

If you stay at this property then you should know that you will need to go to another hotel to check in. After check in take a taxi from that hotel to the actual hotel. If you are choosing this hotel because close to airport then don’t because the check in is not close. They will not come to the property even with three staff on hand at the other hotel. Staff only speaks Japanese. This is an apartment building and not an actual hotel.

Clean, spacious, and convenient.

The facilities seemed new and in great condition. There was a washing machine available as well as a small kitchen. Definitely would be a nice place to stay long term. My only issue was that the check in counter and actual hotel were about a 20 minute walk away from each other. We weren't informed about a shuttle service if there was one so we had to carry our luggage after a long day of sightseeing. Making this more clear would be helpful.

HOTEL IS GOOD BUT THE CHECK-IN PLACE AND HOTEL IS QUITE FAR IT TAKE 20 MINUTES BY WALK. IF YOU HAVE LUGGAGE THEN IT BECOMES VERY EXHAUSTIVE WALK FROM RECEPTION TO HOTEL. MORE IMPORTANTLY IF STAY IS LONGER HOTEL IS NOT CLEANING ROOM AND CHANGING THE BED SHEET & TOWELS THAT YOU HAVE TO WASH BY USING WASHING MACHINE.

Good for the room condition Bad for the front desk location which is around 15 mins walk from the property. Also, the property address stated in hotel.com is different from the actual one.

完全に居住タイプのレジデンスで、複数人での長期滞在には最適だと思いました。

トイレットペーパーがもう少し上質なものにしていただきたい。それ以外は素晴らしいです。

I am incredibly disappointed with my recent stay at your hotel. I spent just one night there, and to my horror, I discovered bed bugs in my room. Not only was this experience disturbing, but it also led to significant skin issues and irritation that have persisted for over a week. I even had to see a doctor due to the severity of the situation. I will be attaching images to illustrate the condition I experienced. This is unacceptable for any establishment, and I expected much better from your hotel.

入室できない場合があるので、 日中のチェックインをお勧めします。

空港に近く、三人で一部屋でしたが、快適でした。

以長期居住的話，我覺得是不錯，房間還有吸塵器，洗衣機，可是唯一的缺點就是垃圾需要放在房間，住宿十幾天覺得這樣有點不方便，其他我都覺得很好

非常に快適でした

Pleasant place

청결상태 좋았으나 4명이 묵기엔 좁았습니다