绿色森林紫藤生命俱乐部酒店

The place was fine, it's an older hotel with a lot of families staying there when I was there. The main issue was probably more with Expedia, not sure, I reserved a non-smoking room and they didn't have any so I got put in a smoking room. Kind of rough if you are a non-smoker, gave me a sore throat. The desk person said when you chose non-smoking it's only a preference not a guarantee. That's a bad policy.

Blood on quilts, urine stains on futons. Rooms reaked of cigarettes. Most staff were unhelpful, the second manager we spoke with tried to help, but we had already booked pther accommodations.

I like the room size, that they explain how to operate the heater. They have a mini arcade there, swimming pool, gym. But, the heater stopped after some time while we were sleeping so we didnt sleep well due to the cold. I wasn't aware there was timer? The hot water flask/kettle is so small. The hand soap are bubbles/no soap. We end up using the bath soap to wash our hands. And so suprisingly, there was no bottled water given in the room. Please note their massage room, washing machine are dryer are chargable. You need to purchase a capsule pod (its not given/auto in the machine) The good thing is as its very far, the shuttle bus picked us up first before going to the other hotels. It is really far from bus stop or station. I disagree that its only 17 mins walk from hakone air museum. It is not.

Loved the onsen and fitness room area, large spacious room and comfy traditional outfits to wear around. As mentioned in other reviews, don’t expect to eat without a reservation made days in advance— however there are a few options at Yannusen next door ( 5 min walk). Laundry wouldn’t dry in the dryer at all after 2 hrs, best to hang it up! Overall we enjoyed our stay.

The room was really spacious and provided us the option of having western and Japanese style room and we really liked it. We didn’t use the facilities because of lack of time but the hotel has pool and public baths. Location wise the hotel is a 10min walking from the bus stop (Hakone free pass) or 4 mins walking from the other bus line in Hakone. There aren’t many restaurants around so plan ahead as the only ones around closed around 8pm.

We stayed (a family of 4) one night to visit Hakone The hotel is very out dated, bed very uncomfortable, no dining options (which usually is not a big issue for us, but the resort is very secluded and hard to get to, so that was very frustrating when we finally got there and didn’t have any options to eat. Luckily Yunessun is a 5 min walk and there was still one restaurant open at that time). The onsen offers get great bathing options but needs a serious scrub and cleaning (probably hasn’t been done in a long time) The staff was very Friendly and helpful, and we had a great view from our room In summary probably some better options to stay in Hakone

the room is really huge

Wifi non existent. Secret shuttle service. No food available. No water in room.

I I loved this place and would go there again.

If you want a room with internet, find yourself another hotel, because stuff will be saying sorry and do nothing about it. I was spending time in the lobby doing my internet business instead of resting on my bed. There is nothing to eat around unless you booked your dinner 3 days ahead. We were eating food from the conbini. Other food restaurants are around 30 minutes away by foot and accepting only cash. Area is mountainous so you will be climbing the hills. Rooms are cute, in Japanese style, but convenience is a bit off. Overall I would not recommend this hotel.

there are two brown color wood boards at corner of entrance, hotel name in Japanese has been written on the top board, there is no any word or hotel name on second wood I suggest : write hotel name in English on the second wood board because it is difficult to find hotel entrance. Plus language barrier, so it cause more difficulty to find hotel. Please write a English hotel name on the second wood board!!!

they accommodate us really well and provide additional assistance when my father has disability of getting around. Location is perfect too.

Staff was fantastic

I was traveling with my wife and two adult daughters. We had a family suite, with a main bedroom separated by a sliding-door screen from a traditional Japanese room with tatami mats, futon, and balcony. My daughters loved sleeping in the traditional room. The reception desk staff was very kind and accommodating, though we had some communication difficulties. We enjoyed the hotel's indoor onsen and proximity to the Hakone Outdoor Museum. The room and bathroom were clean and comfortable. The lobby and corridors are a bit plain and dark.

More English signs and speakers. Restaurant needs more dining options. Mt Fuji ropeway cable ride is convenient and easy to access by local bus

Hotel felt very old and dated. The location was surrounded by mountains which was very peaceful. The staff was super helpful. The room instructions for the water heater were tricky to understand at first.

Room smelt like wet dog. Was charged at check out for a gym and facilities fee even though we didn’t use facility. And this was after we pre paid for the room

It is an old hotel but the staffs are very nice and helpful. We did not know there was a shuttle bus went to the hotel but the time was limited. We took the public bus with our luggages & walked on the narrow road. It was unsafe to walk on the narrow road with cars & buses passed by.

The woman who checked us in was the only impolite person we met during two weeks traveling in Japan. We took trains and a bus to this isolated hotel and upon arrival asked about getting dinner reservations. "No." That was all she said. Nothing about other options except to direct us to the water park, where the restaurants were mostly closed. We ate at a fast food place in the arcade. We also asked about getting breakfast the next day and got the same negative response with no alternatives. We did get breakfast on our third day and the dining room and service were lovely, but I wish that our first impression and had not been so negative. This is a strange hotel that was probably an upscale resort when it opened decades earlier. Lots of signs of aging and lack of maintenance. The room was still charming and large, with a separate tatami room overlooking the mountains. I would not recommend staying here if taking public transportation. Also, the water park looked pitiful and is not a place to go.

The place is a mix of western and Japanese style, it’s nice!