新雪谷和平酒店

お洒落でとても良い空間でした！ 洗濯機の掃除をしてもらえたら嬉しいなと思います！匂いが気になったので！ あとは快適で、問い合わせの電話にも日本語でとても丁寧に対応して頂きました！ また泊まりたいです^ ^ ありがとうございました

This is a very nice property. A few things need to be maintained and checked. The humidifiers were quite gross upon removal of the tanks to refill. I own a humidifier, they require cleaning. I lightly cleaned them myself with warm water, but didn’t want to use our only abrasive sponge. The onsen right sliding door was left slightly open, I pushed it shut on our 2nd day only to realize on our 3rd day that it made the problem worse on the left door. I had to fully open the left door and use the broom to get the ice out of the bottom sill so the door would fully shut. This was not a fun or easy task in the cold air. Additionally, although some English is on the Washer/Dryer and we tried using google translate, we had a lot of difficulty in settings; and could not get the “dryer” to unlock without letting it sit off for about 10 minutes leaving clothes wrinkled.