内罗毕赫灵汉姆喜来登福朋酒店

This is a modern hotel with excellent comforts! Rooms are clean and nicely decorated. A real 5 -star hotel! The only set-back is that i booked the room with breakfast. When I took the breakfast, they asked me to sign and charge to my room! I expressed that the breakfast is included in my room rate! Then things being complicated! Their female reservation manager insisted that the room is a room-only basis! This is so embarrassing! I showed her my bookig confirmation but she keep on that she did not read my language. I then tranlate the confirmation right before her and her colleague (a male manager) and it shows that my room is a Bed+Breakfast type, she did not apologize or just turn her back to us and disappear 1 minute, withou leaving any word! After 5 minutes, she came out again saying that she insisted the room rate and want me to pay the breakfast and claim back with Expedia/Hotels.com. this is horrible! No matter what, this is the matter between Expedia/Hotels.com with your hotel, how can you ask your customer to handle this for you (especially the confirmation is correct)? When I refuse, it was another male manager to help and saying that they will take care of the misunderstanding between their hotel and expedia/hotels.com. The hotel is really good and high quality but the staff (of course I am saying that reservation manager) is really arrogant and discrimating to other nationals people!

very freindly staff，good restaurant and foods.

Neat and clean, room service is nice, for sure will recommend to others

The staff were amazing. Great service!

Terrible Terrible! Zero Stars 1. The buffet breakfast lacked variety—especially in terms of fresh fruit. While one or two common options were available, the spread felt uninspired and inadequate for a hotel of this standard. A more diverse and vibrant selection would not only cater to international palates but also reflect the commitment to quality and guest satisfaction. 2. My sister was given very bad room. First the doors to the room did not have dead bolt nobs for extra security. Second, cold showers! I was quite disappointed because my sister was given a room with no hot shower. After a long day of travel, she was looking forward to a warm shower, only to find that the water was consistently cold. Despite adjusting the settings and waiting for several minutes, there was no improvement. A hot shower is a basic expectation in any hotel stay, and it was frustrating not to have this essential comfort after paying all that money. Four points hurlingham is not to expectation. I am quite disappointed.

Fantastic hotel. Super clean. Staff are exceptional and food is very good. WiFi is FAST. I travel to Nairobi regularly and this will be my new "home base."

A clean and comfortable hotel

I enjoyed my stay! The hotel is great and service was top tier. Awesome food and views from the rooftop.

Good

The hotel was very friendly and staff were very helpful rooms and beds very comfortable..

We had a great time, we love it

Great staff, great location

Perfect for a one night stay before coming back to Canada!

I had a great time at Four Points by Sheraton ]. The staff was incredibly friendly and attentive, making sure all my requests were attended to throughout my stay. The room was clean, comfortable, and well-equipped, with a beautiful viewharli of the surrounding area. The location was convenient, and the breakfast had a great variety of fresh options. I would highly recommend this hotel and look forward to returning!”

The staff were soooo warm, welcoming, helpful and kind. I’ve been travelling for many weeks in many countries across Africa and this was by far my best experience.

Excellent

エレベーターメンテ中。 夜はフロアがバシャバシャ。 部屋のカードが1週間で3回動かなくなる。

Good staff very safe good food

The entire area around the property was so substandard, that we dared not to venture outside of it.

Great trip and comfortable hotel