贝拉家庭旅馆酒店

Courteous and helpful staff. Nice restaurant, pretty good exercise room. Really good location

Overall, the room I stayed in was okay. The staffs are nice and friendly. It is just too small - the room has no where to sit except on the bed; there's no chair. The mini refrigerator is rustic in it and the toilet shakes/moves out of position when one sits on it. Taking heavy luggages up the stairs with humid hallways is difficult.

Upon my arrival, the room was very hot, the air condition was off, the television was not working , I call the front desk for assistance I was told that the person who is responsible for the television is off, and he would be in the next morning.

Didn’t have my room I paid for Breakfast was good last year… not good this year

They over booked out the rooms. I wasn't able to stay.

I had a pleasant stay at Bella Casa Hotel. While the hotel is currently undergoing renovations and there is noticeable work in progress throughout the property, it didn’t significantly affect my overall experience. The true highlight of my stay was the staff—exceptionally kind, attentive, and always ready to help with anything I needed. Their professionalism and warmth made a real difference. I’m confident that once the renovations are complete, the hotel will offer an even better experience.

They need to work on every aspect on this hotel.

The hotel is okay. It seems it was renovated in or after 2020. The layout did look different since my last stay there in early 2020. I was surprised only one (wipe) tower was in the bathroom. The staffs were professionally. However, there were too many tables or chair drags likely from the dining room late in the night.

I rate this hotel up to 3 stars because of few reasons, one of which caused me an early checkout, I checked out of this hotel early due to the fact that I saw a living rat in my hotel room, which was a terrible experience! The staff at the hotel were very friendly and helpful, everyone was polite and respectful. The location is great, I recommend proper cleaning and maintenance of various areas in the rooms. Plus, the mattresses need to be changed, and to provide clean bed sheets during each cleanup period.

Poor communication system. Telephone in the room, just decorative, never worked since 2019 l have been visiting. In the kitchen, food is good but they not using dishwasher machine, rather manually by hand as a result, utensils get stained. The sink in my bathroom was slow dripping.

Parking lot is very small. Four cars and it’s full

Nice area. Clean, friendly staff.

It’s a good hotel for Monrovia. Safe area. Good restaurant. Close to UN headquarters. Staff was very kind. Room was spacious and acceptably clean.

A little bit noisy outside the hotel which is not their fault In all,i give them * * * * * * * * * !!!

It is a good hotel comparing the prices in this area. However, they need to change the hand towels, which are quite worn out, as well as the bed sheets.

I didn’t watch tv for the entire two weeks, grey stuff on screen, refused to change beddings, exposed to carbon monoxide from adjacent ac…

Bed sheets had stains. Walked in my room to water on the floor from the mini fridge. They said they couldn’t give me a different room because someone else just checked out and it would take to long to clean. Check out time was way to early, which is 10:00 AM. by 9:30am someone was already knocking on my door asking when i was leaving. You only get one towel no wash clothes so had to go buy my own, no soaps in the bathroom to wash your body as well. I wasn’t offered no Wi-Fi, very unpleasant stay. Which i could get my money back but that’s a dream within itself.

I really liked the communication skills of the receptionists. I didn't like the fact that I wasn't given a key that I could keep. I didn't like the fact that the shower wasn't working.

We enjoyed our time at Bella Casa immensely. The room was very comfortable and well kept. The staff was very responsive and professional. They routinely went, "the extra mile".

The property was nice. It met our expectations and the family liked it. Will recommend it to others