维尔纽斯大酒店，希尔顿精选系列

A classic and beautiful hotel from another era. We got a room with a balcony out front. The hotel could put two folding chairs there, perhaps, but we enjoyed standing there occasionally and viewing the main plaza of Vilnius. The hotel is impeccable. The rooms are gorgeous and spacious. Very quiet, when the windows are closed. The staff was incredibly nice. They sent a bottle of Spanish champagne to celebrate my wife’s birthday. Breakfast buffet was excellent. We used the spa only late, but there is so much to do! Parking is 50 Euro per night and 40 Euro in the center of the city. If you want to avoid that, you‘d need to walk 10 minutes or so, so we ended up using the hotel. They always got the car very quickly. This may be the best hotel in the Baltics. Highly recommended.

Excellent service. Very clean and extremely conveniently located for all things tourist.

Service was above and beyond. Specially for breakfast. Beds were excellente, spa area lovely as well. Great hotel. Would definitely return in the future

Amazing experience at this hotel, chic with great service & food! Great location, overlooking the Cathedral & Tower.

amazing hotel, location, and customer service

5*

This hotel in within walking distance of the beauty of Vilnius

This is a gorgeous hotel with a great restaurant, bar and spa. The best in town.

My room had a pump noise and I had to change rooms in the middle of the night. The new room was smaller. In both rooms the lotion or body lotion was empty or the pump didn’t work right. Staff was nice.

Good location

I am really torn on how to rate this as I wish I could give two reviews. So I am rating this based on what upset me the most. First, we booked the room at 300 euros. Less than 12 hours later I saw the same room for 70 less. I messaged them and asked if they could honor the difference or offer something as a discount. They were unconcerned and basically rude. Second, breakfast was offered at a discount at checkin for 30 euros. But the menu at breakfast had the same deal for 20 euros. I tried explaining this but due to language issues got nowhere. Speaking of which, the breakfast buffet was the worst we've seen in our travels the past two weeks in europe. To pay 30 euros for an omelet and coffee seems somewhat outrageous. Third, the dinner was the worst we have had in our stay in Europe. All of this left a bad taste in my mouth. Hence, there is no way I can possibly rate this experience as anything but terrible. On the other hand, the service was impeccable. Everyone was very friendly and very helpful. I was actually overwhelmed how nice everyone was. But that does not help the fact that I felt ripped off with the whole situation.

Really beautiful hotel in a great area of town. Rooms were very nice and the hotel was very walkable to all the highlights of the city. The front desk was very helpful through check-in, fulfilling requests, and unfortunately dealing with a very frustrating service at breakfast. Breakfast service was quite disorganized and made for a very poor experience for a 5-star hotel.

Thank you for everything keep up the good work

Great hotel

The Grand Hotel Vilnius was absolutely wonderful . Stayed here with my family for a week and every day was better than the next . The great staff , especially Kotryna who made us feel at home from the moment we checked in - what a fabulous person . The Rooms were fantastic as we had a balcony room which was very roomy . Morning breakfast was wonderful and you can not beat the location to enjoy old town . Thank You Hilton Staff and Kotryna for a fabulous stay . We will be back .

Friendliness of the staff

The friendliness of the staff

I have been a loyal customer for the past 8 years, with over 30 stays, but my recent experience at this hotel has been extremely disappointing. It seems the only thing that remains unchanged (changing owners from Kempinski to a Hilton now) is the steep pricing. Everything else has gone downhill compared to the previous hotel. 1. Cheaper Bedding: The previous hotel used Muhldorfer bedding, which was a major draw for me. The new bedding is noticeably cheaper, and the mattresses are too soft, contributing to an overall poorer experience. 2. Unwelcoming Staff: The staff is now below average and not welcoming at all. This is a stark contrast to the warm hospitality I used to receive. 3. Unpleasant Odor: The hotel now has an unpleasant odor, which is a huge downgrade from the previous hotel’s refreshing and luxurious scent. 4. Deteriorated Lobby: The lobby has transformed from a luxurious space to something completely unremarkable, which detracts from the initial impression of the hotel. 5. Cold Jacuzzi: The jacuzzi water has become colder, seemingly as a cost-saving measure. This diminishes the relaxing experience that guests look forward to. 6. Poor Breakfast: The breakfast was small with a lack of choice, a significant step down from what used to be offered. Overall, I can no longer recommend this hotel. It no longer provides a proper 5-star experience. Previously a gem,actually one of the top hotels in Vilnius after 8 years of consistent stays, I will not be returning.

It lives up to its name. Great hotel.

The staff were all very polite and professional. The Christmas decorations in the lobby were 1st class!