I asked for a non-smoking room and was given one smelled of cigarette. I supposed they do not do a good job policing travelers and making sure they understand that non-smoking means 'Non-smoking'. My room did not have a safe and I had to use the one at the receptionist. The free wi-fi in the room is off-and-on at best but worked fine in the lobby. Breakfast in the 4th floor was a little crowded at times because of the tours visiting from mainland China. Otherwise the location is hard to beat, right in the center of action, walking distance to casinos, historical sites, churches, museums and even the ferry terminal.
Non-smoking room should be free of cigarettes smell so that our stay would be more pleasant. We had to tolerate the smell throughout our stay.
Well, when we checked in, the room given us was a smoking room with queen size bed, however, my request when I made the reservation about 5 months ago was a non smoking room with king size bed. The hotel staff was very friendly and accommodate us to suite level which was nice and next day, they found our room that was non smoking and king size bed. A bad going experience was immediately changed to a good experience by the hotel staff