坎昆海拔水晶大酒店 - 全包式度假村

酒店位置好，景色宜人

The hotel is not expensive, the service is good, and the beach view is also very good

We chose the all inclusive and it really is. Including items from the mini bar (where most hotels try to rip you off!) Food, service, location from the beach, and the pool were all perfect. Our concierge was very helpful, and it seems like the staff is always on duty. I wouldn't change a thing about this place and will definitely be returning.

We had a great time, the hotel guide Rosy was incredible helpful. She provided us with valuable information for our stay and make sure we were help. Definitely recommended.

The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.

All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.

Stayed here a couple nights, the prices for 2 nights was a little over $1200, which in my opinion should get me a decent place, but the hotel was okay. The staff was okay, there were some that were really nice and helpful, others with funky personalities. The food

Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!

The hotel is really nice luxurious the staff all them where really nice the hotel has lots of activities everyday I highly recommend this 10 star for me

Este hotel nos salvo la vida despues de una mala experiencia en el hotel del lado de la misma cadena (krystal cancun) yo si le aʼnadiria mas opciones al buffet y a las bebidas alcoholicas...despues de las 11pm no hay nada q hacer y solo roomservice disponible, la atencion muy buena,limpio y el area de playa y piscina muy buena,micho sonido en ls habitaciones es lo malo y el aire acondicio ado muy pobre

Great location and great service.

We found us a new place to come back again!!!!

Yahir makes the best drinks! Overall it was clean and rooms were nice. The swim up bar drinks were not good. Food was decent.

Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.

We had the beach view suite the view was amazing the drinks were watered down we had to walk to 7 eleven to buy our drinks the food was ok the wait staff had they good days and bad defiantly not enough staff

Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!

I loved everything about this property including Excellent customer service.

El personal de el hotel Altitud muy servicial Especial mente Karen de entretenimiento Fernando y Jesús de el servicio en la playa Y Pablo César de restaurante Ayami. Un servicio excelente

The staff was awsome. Everyone was very helpful. We truly enjoyed our stay.

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