西尔维亚坎昆公寓酒店

WARNING: A $184 USD/Night Health, Safety, and Noise Nightmare! DO NOT BOOK THIS PROPERTY. I paid $184 USD per night for a room that failed every basic standard of safety, security, and hygiene. I have uploaded photos and video to document these unacceptable conditions. ​The Major Safety & Security Failures: ​Zero Security in this Room!! The exterior door leading to the public hallway had no deadbolt. It only had a flimsy, bathroom-style privacy lock. As a guest, I felt completely unsafe and exposed in this room. Staff would lighthy tap on door before entering not speaking English. ​Electrical Hazard!: There is an open hole in the balcony ceiling with exposed wiring where a light fixture should be (see photo). This is a blatant building code violation. ​Biohazard in the Shower!: There was zero hot water and no real water pressure even for a cold shower. Worse, the shower does not drain at all (see video). I had to stand in ankle-deep, stagnant drainage filth. Management ignored my reports for my entire three-day stay. ​Additional Neglect: ​Non-Stop Construction: There is major construction next door that was never disclosed. Expect power tools and heavy machinery noise throughout the day. ​Zero Housekeeping: Upon check-in, the bed wasn't even properly made (see photo), and the paint is peeling/bubbling off the walls and shelves. ​Bizarre Setup: Two unplugged lamps were left sitting on the dresser, blocking the TV. ​This property is a health hazard, and security risk!

Localização excelente. Um pouco barulhento a noite visto que é ao lado de baladas. O horário de check in às 16h e check out às 11h é um ponto negativo. Além disso existe uma cobrança de 2000 pesos de calção para cobrir eventuais danos, essa informação poderia estar mais clara no anúncio.

De ruime studio was aan renovatie toe; de badkamer/wc was erg klein; de keukenvoorzieningen waren beperkt (één gewone pan) maar je gaat meestal buiten de deur eten: het eigen restaurant is uitstekend. De airco is prima en dat is nodeig als de zon 's ochtend pal op het balkon staat; Voornaamste minpunt is de enorme herrie van de naastgelegen beachclub

Die Lage

This hotel/condos is a scam. The pictures are not of what you are going to get. Everything is very old and broken. It's not 3 star property by any means. I read other reviews complaining about noise from the near by club, to us it wasnt a big issue. However the room door doesn't close unless you slam it. So don't plan on going to sleep before any of your neighbors get home. Worst hotel I've ever stayed at!

No good

Beautiful view

La habitación tenía mal olor. Limpiaban la habitación cada dos días

Buena ubicación, acceso a la playa,

La habitación ya se ve con desgaste de uso, la limpieza le hace falata ya que encontré en dónde se guardan las ollas unas cucarachas muertas. Piden que no se ingresen vidrios a la habitación lo cual se me hace exagerado, ya que muchas cosas las venden en ese material. Por parte del personal fueorn amables. Dos dias no nos salió agua caliente y decian que la dejaramos correr un buen rato y nunca salió y es desperdicio de agua.

My wife and I in 204A oceanfront and adult kids in 204B.. Great beach location, close to restaurants, bars and an excellent grocery store. Had enough kitchen items to make some meals in but more of a minimalist kitchen. Perfect ocean veiws that we enjoyed every day. Close enough to hear the bass of beach bar music during the day but it always seem to shut down by 10-11 if not earlier and we go to bed later so not ab issue. The beds were horrible... rock hard but somehow also did not properly support your body. In 50+ years I never had a toilet seat that could hurt you but the seats here were so flimsy that they managed to flex and pinch your legs or butt of all of us at some point. Even with those bad points we overall enjoyed our stay but the beds and toilet seat would have to be fixed for me to return there.

Everything was good except, property was old, wash basin faucet and flush did not work normally, utensils provided were inadequate and the cooktop took a lot of time to heat and not meant for all dishes. Also, the air conditioner started malfunctioning in day 2, which was rectified.

The studio room was bigger than I expected and the views of the Caribbean Sea were amazing. We could watch the sunrise from the bed. We were so close to the sea that we could hear the waves when the balcony doors were open. The bed was comfortable but the pillows were lumpy. The bathroom was functional but very small. The kitchenette was convenient. The hotel wi-fi was very bad, we could not rely on it at all. The neighboring Coco Bongo can be very noisy at times. Definitely recommend it for the convenience and location though.

nice view

My room needs an update

Just horrible and for the price I paid I expected better. Staff was bad and smelled horrible the hall way smelled like marijuana we did complain but all we saw was a security walk the hall way.

El aseo de la habitacion no era diario

Underbart läge mot stranden men ibland lite hög volym från omgivande restauranger. Ganska slitet, lite kryp på rummet men i övrigt trivsamt

If you are on budget it is okay but be prepared to a very old facility built in the 60's and not renovated. Appliances are from the same time period and often fail to work. It is very conveniently located and the pool is cozy and clean. Communication with the hotel is impossible. Tried calling for days without an answer. Same calling reception. Just being fair... I love Cancun!

Everything was very good Good location Marlene was extremely awesome attending our requests and the whole team very nice