Iberostar Waves 赛伊迪亚

Das Hotel hat für deine Leistung zu hohe Preise … in meiner Situation mit einem Schlaganfall zu wenig Unterstützung, Versorgung & unterbringung für Unterstützung von außerhalb / in Form von guten Freunde die zur Hilfe eilten …‼️⁉️❓❓❓❓

The staff, accommodations, settings, cleanliness and communal restaurant continue to be a plus consistently as we stayed in 2013, 2014, 2022 and 2023. At times overcrowding was an issue. This last stay was marred by unacceptable construction noise on bloc 2, story 2. I had to speak to workers and at the desk that not even informing guests of this more than hour long din was just checked unacceptable.

Food the same every day no change . Breakfast stuff very slow to make one omelette long-standing

The services were horrible, nobody gave us any information about reservations for restaurants or where to get food from. We had to figure out everything on our own. If you call into reception they would ignore your request and just not show up (we requested water and none showed up). The buffets were catastrophic, super crowded with kids roaming around with no supervision. And and top of it all, me and my family members got diarrhea from eating in the buffet.

Our stay was amazing, the staff are very friendly and polite

Excellent place to stay very safe. The staff are nice

We spent 3 nights in the hotel and did not have a proper meal They told us upon arrival the bar near the swimming pool is open 24H while it is close from 5:30 pm

Excellent hôtel

The last 2 days I was there, my room had a sewer smell. I notified front desk and they “rectified” the problem by lighting essential oils in the room. It helped with the smell but it came back the next day. I was in room 1154. Not sure if other rooms had the same problem

At arrival nice stuff meet us at the front.They tryed to accommodate good us as they could. My mother is an elderly woman and they provided us with a wheelchair that its really old and rustic, but they had no otherwise. We travelled to the hotel 12 hours from Asikah, and At arrival we arrived around 7:40 pm and we could got to reserve at any of hotel restaurants because it required 24hs ahead booking. We managed to eat at buffet late that night. The only booking we got is at Marakesh restaurant at 21:00 nect day, because that only time they could got ud. We took what we got and when we show up at 21:30 next day the front personal was not happy and he wanted to seat us on 3 separated table, but I insisted that we are family and we need to seat together. The sad part after all the hassle to have one table, the foot didn't show up Untill olmost 22:30 ; the steak uncoked & fish was cold The Gym is a big mess, very old outdated machines. My daughter call the technician to look at treadmill but no help because the machine was so old and rustic. For hotel like that it's a shame. This trip was a family reunion that my family and I looking to have this getaway every time. My mom and brother are living in Morocco, my sister & family came from Germany, my daughters & granddaughter & I we flew from Alberta Canada. The entairtenement stuff are great also all stuffs at hotel a special thanks for the hard work and big smile. Whithout them we couldhad a horrible stay.

Amazing resort

It was very nice, all inclusive, nice lunch buffet and dinner , 5 pools nice beach, friendly staff. All day / night entertainment, bit noisy because of the music played all the time .

The hotel is nice but the only thing need some emprov is the bed is not comfortable

I will recommend this hotel 100% for every one looking for the quite time and relaxing is very good hotel the only things I do not like that the bed is not that comfortable it's keep moving during your sleeping time other than that every things was excellent

Booking a 5* all inclusive, my expectations were quite high.....however, this was immediately quashed at the point of check in. The staff on the front desk were surly at best....generally though were quite rude. I think perhaps they didn't speak English....so they ignored me and spoke instead to my (Moroccan) husband. I think if there was a way to make the experience as complicated as it could be, they would find a way to do it. For example, I wanted to have a massage at the spa, so I asked reception for a brochure (as there was no information in the room). They said they had run out. So I went to the spa....made an appointment there and told me I had to go and pay at reception and come back to them with the receipt before my massage ....it was just s little annoying (as I would just have expected it to be charged to the room). However, the facilities were good. Swimming pool area was well looked after, spa was nice (not 5* star, but was good). The food was pretty good....though after 4 or 5 days, it was getting a bit samey....though I suppose most of these places were like this. The hotel also has a private beach, which really is the highlight....beautiful sandy beach, wonderful views. Overall, mixed feelings about this place....but what let the hotel down is the poor customer service .....come on Iberostar smiles are for free!

Really is a 2 star hotell i dont know how got 5 stars because service is very very bad and have to wait for a very long time to have an answer or check-in or check-out really choose another hotell because you will pay for nothing very bad experience

Good except poor service

The hotel is beautiful if you like cigarette smoke in the lobby 100% of the time. Second hand smoke is a problem as the smell never goes away and only smokers get to enjoy the lobby. There was ash everywhere and I was disappointed that the staff did not take the time to clean the tables after the smokers left. The air conditioning did NOT work the entire time I was there. My travel partners had issues with room keys not working after the 7th time getting a different key. The food was very good if you like a cafeteria style ambiance which I was fine with. The internet connection was horrible as the signal dropped every 10-15 seconds and there is a 25' x 25' area where you can get internet if and when it works. Overall I would not stay here again. Oh, did I mention that the sewer was backed up and the hotel entrance was closed with the smell of fecal matter emanating in the air for quite some distance. Other than this complaints, the hotel wasn't that bad.

The hotel is nice overall. However, customer service needs great imporvement. The staff in recepetion was uncooperative at all. I had booked a 2 nights over the interent and I was very sick and I could not make it the day I was supposed to come. So I made it the next day. The staff at reception refused to give me an extra night instead of the one I lost. So I ended up paying for 2 nights and I only spent one night! Also the bedrooms are Very beautiful but the beds are very uncomfortable and poor! There should be nicer and more comfortable beds as well as double beds. This is a 5 star hotel and the beds are not by far a 5 star level. Overall the customer service needs improvement and beds need to be upgraded for sure! Thank you very much!