Great location and wonderful food. Staff were really friendly and helpful and the room was lovely.
The Riad Itrane is a little oasis in the hustle and bustle of the Medina in Marrakesh. All the staff, without exception, were just lovely, efficient, warm and friendly. They were all wonderful ambassadors of the Moroccan tradition of hospitality. Nothing, however trivial, was ever too much. On our second night we had a leek in the hot water tank and with great efficiently they simply moved us to an upgraded room. We had dinner twice at the Itrane and it was to die for. I wouldn't call it haute cuisine, but it was traditional Moroccan fair, beautifully presented with high quality ingredients. Breakfast was a delight, with endless coffee and Moroccan mint tea, a large spread brought to the table, with fruit, nuts, jams, delicious breads, yoghurt and cereal which set us up for the day.
The communication was also faultless. This was a surprise birthday trip for my partner and we had several email exchanges to make final preparations. Settling up was a breeze, with flexibility, allowing us to settle in local currency and card.
The entire Riad was clean and well kept. My only small observation is that it the two en suite bathroom we experienced could do with a plumbing upgrade. In both the taps came off in my hand and the toilet in one wasn't anchored to the floor.
I would recommend the Riad Itrane for anyone wanting to experience traditional Moroccan hospitality and comfort in a warm and friendly atmosphere.
For a first visit to Marrakech, this riad was an excellent choice. Its location is perfect; just a short walk from the lively Medina, museums, cultural sights, and great food and shopping.
The staff were consistently warm, welcoming, and helpful. The traditional Moroccan architecture creates an authentic atmosphere, and the green rooftop terrace quickly became my favorite place to start the day before exploring the city.
We had dinner at the riad on our first night, and it was a lovely experience: beautifully served and truly delicious. Breakfast was also served at the table and varied slightly each day, offering healthy options, freshly cut fruit, and freshly squeezed orange juice.
The rooms were tastefully decorated, the beds very comfortable, and the linens crisp and clean. In winter, the rooms can feel a bit cold, and it would be nice to have slippers available, as the floors get chilly and I prefer not to wear shoes indoors.
Overall, this riad offers a charming and memorable stay. With a few small improvements, it could easily reach true five-star quality.