Widiane度假村

Great location and facility Poor service lack of communication

I only have 1500 characters so i'll abridge myself. If you spend that per you don't expect to be told that you get 2 coffee pods and 2 bottles of water per stay no matter the length,when I requested add'l pods as we were on our 3rd night, I was told to order room service £!+sc, same for water. Given that anyone staying at this hotel has had a very long car ride no matter where you come from the reception staff are pretty bad (well at least 75%of the people I encountered). When we arrived after a 4.5hour drive the woman at reception was already being rude to the man who was just checking in (I've already told you this!!) is what she said in an aggressive tone. my experience with started at that level and went down. We asked to move rooms as despite being 50% full and £!!!pp AND Hotel.com membership entitling me to a free upgraded we still had to pay for a room that was facing a mountain and temp of a fridge, we moved with the help of the only helpful receptionist, but the 1st recp. misinformed us deliberately & told us we couldn't change until 8pm, we moved b4 3pm. I felt unwell & asked to take the remains of my dinner to the room & was told I could even though room service trays were sent from there, the cafe where you have lunch works on a you arrive they leave basis so a minimum wait is 15mins, inc for you bill, some guests can sign to room, some cant, they dont tell you why.you have to eat in 3 different places. Breakfast great, couldn't be better, restaurant hit miss

Our visit to Widiane Resort was very good. The staff, food, and property were great.

Beautiful house

A stunning lakeside property with amazing views of the mountains. Gorgeous property with mesmerising sunrises and sunsets

Spectacular resort in a superb location that is super peaceful. An ideal place for a few days of R & R with great food and drink, amazing rooms and extremely reasonable prices

Our room was very large , bed was large emperor bed , nice bath and shower . Breakfast was delicious and plenty of choice.

This is place where one goes to rest and relax and meditate. Please be aware this place is not near any major tourist attraction. The place and location is amazing, staff very friendly and a great place if one wants to rest and contemplate.

Bful property, we took the lake view room and it was definately worth it. Food was good too

Nestled in the Atlas Mountains and away from the bustle of city life, this resort offers breath taking views of lake Bin El Ouidane and the small villages that surround the area, the road that leads to the hotel has the feel of the Italian coastline with a Moroccan touch, the staff is super friendly and are quick to respond to any request with top notch quality of service and appreciation, this resort offers too beautiful pools, a great restaurant and activities relating to the lake like kayaking and boating, the area offers plenty of hiking trails for the outdoor enthusiasts. I would highly recommend getting a suite with lake view as it will take your breath away. I had to leave a day before my supposed departure and the desk staff was very accommodating and refunded the day I didn’t stay, top notch.

This place is simply perfect. The setting, the service, the decor, the food. Everything was impeccable.

The facility is to a very high standard, but it is simply shambolic in terms of how it is managed. Check in was a farce where we ended up waiting over an hour in the corner, the Wi-Fi did not work, the air conditioning failed and the staff did not seem to care. To be fair things did improve when the manager became involved, and the dinner was lovely, but be prepared for issues.

It took more than one hour to get our rooms although we arrived late. Food in restaurant is not great.

Beautiful hotel with a nice vue of the lac - great room, beautiful bathrooms ‘exceptional breakfast’ with a vue - Good restaurant for diner too - nice and professional service.

Everything was great it’s unbelievable place and amazing hotel .. the food was tasty…we hope that we’ll come here again..🙏🙏🙏

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Beautiful view, very clean and friendly staff. Will definitely go back again

The property was absolutely beautiful, with top quality rooms and amenities and unbeatable views. The staff were exceptionally kind and accommodating, making sure we were always comfortable throughout our stay. We will definitely be coming back!

The view is wonderful and the place is characterized by calmness and the beauty of nature. The available activities are few and the cleanliness is excellent. The hotel manager is very cooperative, but the place lacks restaurants and an outside session, as we tried dinner or lunch in the hotel’s external restaurant and every time it is fully reserved for private groups and the restaurant manager is uncooperative and cannot Providing you with tables for hotel guests, which makes you feel bored because you have to dine in the same place every day.... talal kuwait

Beautiful property both inside and out. Staff very friendly and helpful. The front desk gentleman printed out a form I needed for upcoming travel which was a big help. Vey kind, polite and professional. Good dinner and breakfast too!