I booked this hotel specifically for the pool. Imagine how I felt when they told me it was out of service from the day I arrived. And of course, it went back in function two days after so the day of my checkout, at 5PM.
It felt like a really bad joke, especially when the reception staff told me that "anyway it's a paying service and it's not free", really professional. I checked and I was really hard to find (seems totally free on all the front pages of booking sites, no mention that's it's not free) but yes, I had the surprise to see that it was a 15€ rate to access the pool, per day 😂
Anyway. I also made a simple and polite request by message when I booked : a room at and elevated floor and far away from the elevators, all of this to avoid noise. What did I got, literally the first door on the right side of the elevators. Also, the room was humid, not well isolated, impossible to set the AC as the hotel puts a general temperature for everyone. And there were some damages (holes, scratches...) at 3 different spots in the room and bathroom.
That's way too much for a 2 night stay. Sadly I will not go back to an Hilton hotel. Poor service.