欧洲公园马斯杜娜

The customer service is non existent- absolutely awful experience. The hotel offers a late check in after reception hours which we requested ahead of time. Their policy is to email over the lockbox code and side map on the day of arrival. We did not receive this and had a local friend call to ask, in Dutch, for it to be sent. They said they “had been very busy but would send it shortly.” They never did. We sent three messages through this app, called twice and emailed once directly- no response. Which resulted in a huge amount of stress as we had been travelling all day with two small children and were unable to get into the accommodation we had booked and paid for. Thankfully, we found a staff member out who was able to help but it took almost 45 minutes for us to get in. No response or apology from the hotel at all- our messages have still not been replied to. The next day we went in to reception to book and pay for a towel package- were told the towels would be dropped off in our accommodation later in the day. Came in after a long day of exploring- no towels. Had to go back again the next day to ask a second time. Then on our last night, we arrived back to the accommodation late after a day at Efteling. Couldn’t drive through the barrier to access our cottage. Tried texting the what’s app number- no reply. Informed the next day barriers shut at 11 pm- again we’re not given this info upon check in. Had to carry a disabled child through the dark to get there.

Wir hatten Haus Nr. 141 und es hat uns sehr gut gefallen. Einzig die Check-in Zeit von erst um 16 Uhr hätten wir uns früher gewünscht, zumal das Haus gegen Mittag von außen betrachtet, sauber war. Die Check-out Zeit bis 10 Uhr ist auch sehr früh. Woanders ist 11 Uhr durchaus üblich. Die Wärmepumpe/Klimaanlage des Nachbarhauses 142 ist sehr laut und könnte bei lauen Sommerabenden stören . Im Herbst fallen Eicheln von dem am Haus stehenden Baum, was die Nachtruhe stören könnte. Dies ist aber die Natur und wir haben uns damit arrangiert.

Es war eine sehr schöne woche , nur das erste Wochenende wo freitag und samstag die Veranstaltung am see war die war zu laut .aber wur kommen gerne nächstes jahr wieder

We stayed here for 3 weeks after flying in from the US to visit family in the nearby area. We didn't want to be in a hotel for 3 weeks as we would find that claustrophobic. This was the ideal solution. The park staff were excellent and could communicate easily in English and German if needed. It is extremely quiet here with easy access to the excellent Netherlands freeways. The indoor pool and the swimming lake were loved by my visiting grandkids. The service, pizzas and beers at the onsite restaurant were spot on. We would definitely come back here. My kids liked visiting so much they already booked their own get away here.

Wir waren sehr überrascht von der sehr ruhigen und gepflegten Anlage. Auch mit der Hütte/dem Haus waren wir sehr zufrieden. Es war sehr gemütlich eingerichtet und man hat sich schnell wohlgefühlt. Bei Problemen war das Team von EuroParcs immer sehr freundlich und hilfsbereit Sehr zu empfehlen!