马车人酒店

We booked a one bedroom unit because we had our grand-daughter with us, and we got a Studio Unit - 1 queen bed and 1 single bed. There was no staff available all weekend. The place looked nothing like the photos. We had people knocking on the windows at night! It was advertised that there would be a toaster - NO toaster! It was advertised that there would be daily housekeeping- NO housekeeping!! There were 3 of us and our unit had - 2 pillows, 2 mugs, NO glasses, 2 side plates, some cutlery and NOTHING else!! Couldn’t even have toast, or a bowl of cereal for breakfast. No tea, sugar, coffee sachets, Dishwashing liquid container was empty. For the money we paid for three nights - extremely poor value for money. Expedia should remove this property from their Expedia platform. It’s not even minimal standard.

Dont go there!

No wifi, no cups, no microwave, no mattress protectors, no aircon, glasses dirty, no tea towels or dish washing liquid. Found the tea and coffee caddie in bathroom drawer. Carpet dirty, no extra blanket on request . Refused first room they offered and ended up with a room much worse. The walls and shower glass lots of scum marks and food - prawn legs and noodles on floor in toilet. This place needs to be avoided. DISGUSTING.

Disgusting accommodation. By far the dirtiest place I’ve ever stayed. Very old run down and dirty.

It smelt like a P lab. Discusting, I would rather sleep in car.\ we did not stay!!

The propieters are only interested in milking the place for all it's worth, it should be a prime site but nothing is being spent on it

Very basic, no table, tv, shower curtain, crockery, cookware, rubbish bin

The room was not equipped properly. The kitchen did not have enough plates, cups, glasses or cutlery. Rooms were dusty and dirty. No light bulbs in the bedrooms. A blanket over the window. Rotten food left in the fridge. Dirty microwave. No staff around. No service in the time we were there and we had to ask for more of everything. Dirty shower. Will be seeking a refund. Will never stay here again

Room was clean. Unfortunately that was the only positive for this property. Only 1 bath towel each for my wife and I. No hand towels or face cloths. Kitchen was poorly stocked and no dish towels for drying.The parking was limited and not very secure. Very sketchy neighborhood.

The best thing is the staff and the manager (Harry) who is dealing well with customers.customers.customers..

TV did not go. No tea towel dish cloth.

Not so good, room is not sound-proof, didnt sleep well because of noise from other rooms, there was no noise control, terrible to hear those loud music, loud voice fighting each other til midnight.

The manager worked within his environment. The unit was tired & needed updating.

Property was not suitable for use; it appeared as though it was mid-renovation, though there was no indication that work was ongoing.

As a one-night stay, I just needed a bed and shower. For a 3 star hotel (as listed on Hotels.com), it was rather run down. Toilet seat was only connected on one side so moved - despite having a nice paper seal to show it was cleaned, the cleaner didn't notice it nearly fell off. Bedside lampshade was in tatters and lamp didn't work. Beds were okay and kitchen was satisfactory. Apparently no on-site manager after hours so nobody to address kids running the verandah after 10pm or to address the loud argument in a downstairs room at 4am. Office didn't open until 9am so any assistance needed was not available apparently.

Felt uneasy about nearby clientele. Not unlike Rotorua and the temporary accommodation for homeless. Grounds a mess. Garden needed weeding.

Not up to standard

It is just run down and well worn out

Older style of hotel in desperate need of renovations and repairs. We stayed in room 6, and although it was old it was clean the the shower was hot. Reception was friendly and it was well priced and everything was booked out for the Burt Munro festival.

The shower was filthy, the toilet needs a coat of paint. The toilet has been replaced but the old wall fittings are there and are black with mould, the shower drips constantly and the window surround had mould growing on it.