First of all, the address on the website is incorrect. It says Mchotel Fairview but the address is in a different branch. So we went to the wrong address. Very inconvenient, waste of time, waste of effort, extremely hassle! Then when we got to the correct branch, the staff was clueless regarding the online reservation. We were also supposed to have free breakfast meal, we NEEDED to call them just to verify this. Found out in the morning that our room phone is malfunctioning so we had to go down to the lobby to speak with someone about our breakfast. Again, they were clueless, in addition to that, the morning staff didnt know we exist. They thought our room was vacant. They did provide the breakfast but with no drinks! Good thing we bought water from outside. So overall, ABSOLUTELY HORRIBLE!!!