棕榈草原酒店

I chose this hotel for its location. It is within walking distance of the places where I wanted to visit. There is a bit of wear and tear in the hotel but it is clean, the staff are friendly and helpful. Also I found the food in the restaurant to be great and reasonably priced. I had a very early checkout and the kitchen staff prepared me some food to go as I would miss the breakfast service. I would definitely stay here again if I am in Cebu City.

Aircon is slow cold and window is broken

The property is located near the santo nino Church lots of shops very friendly staff and service good and clean rooms. Thanks to Zoe well done!

Friendly staff, amazing breakfast, and right in the downtown

The room was horrible. Toilets did not flush, shower was clogged, bed was old and uncomfortable, the room was dark, very small window. No outside food is allowed in the hotel, this means no Grab orders or takeout allowed in your room. I would recommend staying somewhere else. The pictures on Hotels.com are not accurate at all.

Excellent

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View and location

Excellent location if you want to be close to site-seeing and night life.

Clean and friendly staff.

I will stay there again

Nice rooftop bar. Room was fine, just a few roaches. Wifi speed is awful could hardly load a page. Worst thing was the noise other guest were making in the corridors ... ruined my stay.

Enjoyable stay as always…..clean comfortable modern rooms…..friendly staff and lovely roof top Resto bar with music.

Adequate

Heritage hotel

An AWFUL two nights we stayed. My boyfriend and I live in Bohol (neighboring small island), and came for a “date” weekend to do some shopping and have a nice dinner. I have stayed here before and always found it adequate for PH. There was no hot water the entire time, and we told them about it twice, but they never did anything about it. There was also ZERO WiFi in the suite. And, yes, I booked the “nicest” suite they had for the weekend. Lastly, our ferry did not get in until near midnight, so we checked in very late. They called our room at 9am and woke us up to tell us that the breakfast would be ending soon. While in theory this is nice, the staff has no way of knowing our sleep schedule, and I was very irritated that they woke us up. I will not be staying again.

Hotel needs a lot of TLC. Beds are hard as rocks. Staff was amazing though. Food was okay. You get what you pay for. Location was not the best but close to the walking street.

Expedia it is your fault never truely described the surrounding. And never have the actual latest building exterior photo glass panels. Timber steps on roof top almost giving way. Expedia your selection of hotels to customer is terrible😤😡

The hotel is located in the centre of the city, it’s busy and loud with lots of things happening. It was too crowded to take our infant son out to explore at night. We opted for to eat at the hotel.

Great location. Right next to night market and all major stores and restaurants. Accommodating staff. Easy check-in/out process.