The hotel staff are very helpful and friendly. The bedroom that we got was nice and big. Our room and other hotel facilities are always kept clean and well-maintained. I was looking forward to a much-awaited, well-deserved massage in their Balinese-inspired spa, only to find out that it's now closed. We booked for a double deluxe room, but our 2 kids were still charged around P900/head per night even though we didn't avail of their extra bed nor extra breakfast. The package included breakfast for 2, though, so hubby & I had no choice but to take our breakfast there. We didn't avail of their set breakfast for our kids anymore after our first day as they offer very limited choices (which our kids didn't like), and I thought paying P412 for a simple plate of bland bacon, egg & rice is pricey. Breakfast is normally just a set meal. They only serve buffet if they have enough occupancy for the day, but the food choices are almost the same everyday. I think their lunch & dinner restaurant menu is also somewhat pricey. Overall, our stay in Segara was ok, but I hope they could do something about their limited food choices and pricing.