Sunday Hevea Hotel and Resort

Spacious parking. Room large. Room clean. Staff helpful. Airconditioner in room not cold, and they promptly transferred us to a room with working ac. Not walkable

Dirty, nasty place. Ants and cockroaches everywhere. It's just a place for Korean sex tourists to take prostitutes.

We didn’t end up staying at this hotel. Here’s why: Upon arrival, there was no room immediately available, and we experienced a short wait while one was prepared. Although this was not a major concern, we encountered additional issues shortly thereafter. The elevators were not functioning properly, and a security guard escorted us to our room to verify occupancy, which felt unusual. Upon entering the room, I noticed a cockroach crawling under the bed, and we were disappointed by the overall lack of cleanliness. Furthermore, the hotel appeared to be hosting a concert event during the weekend. While it is unclear whether this is a regular occurrence or a special event, it would be considerate for the hotel to recognize that not all guests are seeking a lively atmosphere during their stay. Given these concerns, we chose not to remain at the property and requested a refund. Additionally, the front desk staff inadvertently retained my driver’s license, requiring me to return to the hotel to retrieve it.

The rooms are dirty, had to kill cockroaches and bugs.Insulation is terrible we can here people in the hallway.

Staff said we could check out at 3pm then said 1pm. Then said couldn't check out late back to twelve. Then said ok 3 pm was fine. Then came knocking on the door at 1230. Found ants in bed bi me several times and swimming pool was dirty so kids couldn't swim. I guess you get what you pay for.

Everything was perfect except for the checkout. The front desk was absentminded that she forgot or ignored our requested limousine service to the airport and made us waited at the lobby for freaking 45 minutes until I finally followed it up. We got to the airport 2 hours before our flight!

Requested a refund due to change of plans and hotel declined. Other hotels gladly issue refunds.

3 stars for service because the Front Desk did not pass my expectation, wait staff and bell boys did very well. Flies are a plenty in the lobby and dining room. Our room was ready upon check in but not that clean had to ask for housekeeping to do a make up/cleaning the next day. Far away from Clark Airport, means of transportation is mainly grab, there is a hotel shuttle but driver is not available most of the time. Use Grab, cheaper to bring you places to eat. Food selection for breakfast are decent. The live band every friday and saturday are okay. Swimming pool looks decent. No towering neighbors, i enjoyed the view in my room. No privacy curtains needed due to no neighbors, i got to enjoy the greens and the city view from a distance. Very poor internet connection, lobby has a strong connection though however the front lobby is hot, no airconditioning use the inner lobby. For the value of the money, it is way cheap. For stay cation, i will come back but prepared with food/snacks so no need to go out.

Easy reservation

Great hotel

communication was awful. Sending a cancellation as I was route. No at hotel answered call to clarify ended up booking a separate hotel because after 30 hours of travel needed guaranteed room. Lost money. Expedia was no help either. Avoid any place that won’t answer the phone.

Nice and quiet good for family! But no toiletries that should be included and there should be inventory of what they give inside the room when you check out they will let you wait to check the room if there are missing in which they didn’t even give any face towels and they asked me where are the face towels. Why would i bother to take their towels hello, isnt it they assumed you take it and deduct from the deposit of 2000 , I have better towels .

Staff are very accommodating

For a first timer in this hotel, the place is quite impressive w/ spacious rms, amenities., but most of all staff/s very accomodating., Mariel made my stay pleasant & memorable one

This property had the best breakfast service I have received while on my trip. I did not stay long enough to rate the room makeup service. The rooms are huge. I love that as a big guy. The lobby was impeccably clean and tidy. There were many people on duty to take care of anything you requested. Checking in and checking out went phenomenally well. Not really a fan of 2,000 pesos deposit for incidentals. A credit card on file would take care of that. I stayed here due to it's proximity to Clark International Airport.

My friend commented about the not-so-friendly and not so enthusiastic team at the reception. Bellboys are very commendable.

Beautiful property! Hard working staff.

If possible, i will stay again.

The only thing I would say, is if check in is at 1400 let me check in and not wait for my room.

The rooms were spacious and generally clean. The bathroom floors and very slippery esp. when wet. The floor tiles need to be scrubbed, slimy feel is present when wet. I like to place except for the bath room floors. Staff were kind and courteous as well. Nice quiet place near cafes and restaurants.