你的度假屋酒店

Our stay was a nightmare. The bathroom door was off its hinges and couldn't be closed, forcing us to use it without any privacy. The cooking vent was broken, filling the room with smoke and odors whenever we tried to cook. The place was infested with cockroaches and ants, even in the bed. There was no balcony, and the owner was extremely rude. When we informed the owner about these issues, he admitted that the pictures and description were outdated and did not reflect the current state of the room. Despite multiple conversations, Expedia has not resolved the issue or contacted us since November 19, when they stated that they would within 72 hour, we felt trapped because the owner refused to refund us, even though we wanted to leave immediately for a cleaner place. Expedia, where is your customer protection? We just want what we paid for. This is only a fraction of the problems we faced! We expect Expedia to correct this injustice and our nightmare!

I am very disappointed with Expedia for listing this place. The place is in disrepair, dirty, and the room smells horrible. I rented this place to provide accommodation for my two elderly sisters who are coming to Cebu from Masbate to attend our younger brother's funeral. There is no elevator and we were given a room on the fourth floor. I reserved the room for eight nights. Unfortunately, we cannot use the place. I asked for a refund because my sisters cannot climb the stairs. An Expedia staff did a great job in negotiating a refund. Despite all his efforts, we were only refunded two nights out of eight. I've been always satisfied with Expedia's services before. However, this time I am very disappointed and extremely dissatisfied for having this property listed as one of your lodging accommodations. Please, save your reputation, discontinue your relationship with "Your Holiday Homes."

A very poor choice as the pictures did not show the terrible condition of the studio. The agent was abusive. the pool closed for maintenance. the gym derelickt Stay Away!!

Worst experience in my years of travel. The unit smells of mould and the kitchen is falling apart from water damage. In the morning i went to use the gym, but that had been destroyed in a typhoon months ago. It shouldn't even be listed as a feature. The owner said 'i would have to oay to use the gym' as if that was relevant. So i went to use the pool. The guard refused to let me swim as i needed a pass. Owner said it was sorted, but guard still refused. I was left standing in the sun for an hour waiting to swim. I missed a christening because of it all. I had booked 3 nights but left after 1 night. Owner refused a refund.

The room is very smelly and the beddings and pillow cases are used as well as the towels. Not new. There were stains by previous clients I should say. Smelly. No blanket at first so we contacted the owner. He came, gave us new blanket, pillow cases and towels. He brought air freshener and air spray as well. We we're not informed that the pool will be closed as well. We have no any way but to check out early,went home and book a swimming pool near our place instead.