瑙圣拉菲尔套房酒店 - 全包式

While the bedrooms at NAU Sao Rafael certainly offered a generous amount of space, unfortunately, the quality of the accommodations left much to be desired. The balcony doors proved to be a daily struggle, stiff and difficult to manoeuvre. Stepping onto the balcony itself was equally unappealing, as it was noticeably dirty and showed signs of disrepair, with elements appearing to be falling apart. Inside, the poor quality continued with the beds. One side of our bed had a significant structural issue, causing a noticeable slope that made for an uncomfortable night's sleep. Adding to this discomfort were the pillows, which offered virtually no support. When I raised this issue with the front desk, I was simply informed that no alternative pillows were available, which was quite disappointing. The bathrooms, while spacious, lacked any form of ventilation, the in-room fridge was out of order, with a freezer door that wouldn't close properly, resulting in any refrigerated items becoming frozen solid. The pools were indeed large, but sadly, they also suffered from poor quality. The sun loungers were filthy, and a number were broken. The pools were dirty, which deterred us from taking a swim. The food offered was of acceptable quality, although the repetitive nature of the meals became tiresome. On occasion, the fruit selection appeared to have been sitting for an extended period, becoming soggy and unappetising. The desserts, however, were a pleasant exception.

Very very good

A lovely stay with the family.

Nice spacious rooms! The all inclusive meals were convenient.

Everyone was so accommodating. Richard who helped us at dinner was exceptionally kind and very helpful! The staff went out of their way to make our stay as pleasant as it was. Will definitely plan on staying here in the future

Superb team that were friendly and understanding, really looked after us. Clean hotel in a great location near a few beaches and a short uber to other locations like the marina, shopping centre and old town. Thank you Team Nau Sao Raphael!

We enjoyed our stay and would consider returning. Positives: good location, great spacious rooms in the sea view suite, fantastic breakfast, lunch and dinner. Staff were friendly and helpful. Shuttle runs to town free of charge. Only negatives are: Not all-inclusive, only small selection of standard drinks and 2/3 cocktails. Paid entry into a small indoor pool, 4 person hot tub and sauna facilities. Gym is tiny but modern, fits about 2/3 people. A little smell in the rooms we believe from drains, although other than that super clean and smells lovely in hallways. Relatively expensive massages for what you get.

I like the buffets in the hotels.

Top quality bathroom toiletries. Spacious 2 bed family suite. Very good breakfast spread. Quiet location but walking distance to two beautiful beaches.

I booked this hotel based on the "all-inclusive" description as advised by Expedia. Upon arrival, I was notified that the all-inclusive option was not part of the offer, as "all-inclusive" was simply the name of the hotel! The manager advised that if we wanted the all-inclusive package—which is not usually offered during this peak time—an exception could be made at an additional charge per day. I expressed my concern about this being misleading advertising, and the manager stated that Expedia would need to be contacted regarding the misrepresentation. Can you please advise?

Everything

Fantastic Property! Friendly service, great location and very clean. The All-Inclusive was very fair pricing too.

The Spacious rooms was a delight and the easy walking distance to the beach.

Great customer service. Friendly staff and affordable

Nice hotel, but how can an all inclusive hotel charge 15€ per day for pool use ?!. Overall nice and friendly staff, good food but ac in rooms were not working. Had to call front desk multiple times to have it reset.

An amazing all inclusive hotel. Staff very friendly and professional. Food options on the bufet changed every time, even from lunch to dinner. Great selection of drinks, cocktails and fresh natural juices at the bar. The only minus for us, was that we had to pay to use the indoor pool that in our opinion should be included, specially if you have to pay every day you want to go there. Parking on site is plenty, and they have a free minibus shuttle service that will take you to the old town. We will defenatly come back.

Family of five with lots of space and bedding options. The room was very spacious and lots of balcony space. The all-inclusive options were very good. Will definitely be going back in the future.

The food options could have been better. More variety, and more spice needed.

Enjoyed the stay

Nice place and friendly staff. Restaurant choices were quite limited.