格莱希尔酒店

Staff were friendly and the breakfast was great

Clean and tidy, good food

The room was spotless but would benefit from a bit of a facelift as it’s looking a little tired, staff and the food was outstanding.

V nice

A bit of a disagreement as we had booked in for a 2night stay between Christmas & New Year with our 2 dogs On check-in we had paid for the room in advance so just had the £40 to pay for the dogs @ £10/dog/night, which happy to pay for but then they wanted a swipe of a credit card to put on file. I wasn’t happy with this as we had already paid & didn’t want an open tab. I was told it was hotel policy, but seemed to be an extra condition we hadn’t been told about when booking. When asked for a copy of this policy, it wasn’t available. After speaking to a manager, they let it go this time but I would need to file one next time, something I won’t bother about. But this felt like an extra requirement and extra data being stored so I felt excessive to gdpr requirements Anyway, we had a king room on the 2nd floor, tried the lift once, 2 person sized lift, easier to walk up the stairs. Condition of the hotel, the entrance was really nice and welcoming, but thereafter the place gave the air of being tired and if this is 4 star, it’s gripping on just about The room was ok, strange setup with the glass wall to the shower/ bathroom area, lights were strange, limited towels. At night the spotlights from outside shine through the angled roof window. Outside there was a small grass area for the dogs, but messy & could do with a dog bin as others hadn’t tided up. Gave the impression it was punching above its ability We saw the restaurant menu, but very pricey Disappointed & left early

Everything amazing as usual

Handle on bedroom window does not shut which resulted in freezing draft and loud noise from outside

Lovely hotel

Yes nice room.

Found the swimming pool changing rooms very dirty and smelly like used old mops, also the bedroom was freezing even with the heating on all night, maybe the windows aren’t the best.

Not too bad however, as a suggestion. Customers don't need to know that the kitchen have food ready to be collected by waiters. The constant bell ring similar to a door bell was horrendous. Pleas find a more discreet method of advising food is ready for collection.

Absolutely disgraceful hotel management . No compassion. Had a booking but needed to rush up to my kid asap and Expedia asked them to assist but would back down Avoid. Even big name chains would give compassion when it comes to kids

The hotel is great! Staff are helpful and friendly. The restaurant staff are impeccable! Kudos to management because they run a well oiled machine. The food is amazing. My compliments to the chef! The only thing we didn’t care for were the glass walls around the bathroom. Even with traveling with my husband, I’d still like a little privacy in the bathroom. It made our 2 night stay a little uncomfortable. Zero privacy using the toilet. Everything else was wonderful!!

Pros: lovely staff, great location, nice reception, restaurant and the bar area. Cons: the room itself was a bit shabby and needed a lot of upgrades. We stayed in a family room, it was of a decent size, but the beds were very uncomfortable - we could all feel the springs in the mattresses. The pillows were flat and rock solid - again, our necks were sore and we spent two nights at the hotel. None of us got a good night's sleep. The furniture itself was bashed - the wood on the coffee table and on the desk was chipped, and in the bathroom the bin was all rusty at the bottom and the enamel in the bath was chipped too. We will not be coming back.

Clean

Staff were pleasant

Clean comfy room. Only issue was shower took 5 mins to reach temperature and TV couldn’t get BBC 1 or 2.

Easy location

Main reception area, bar & restaurant were lovely. Hotel was spotless. Staff were all very nice but the thing that let the hotel down were the rooms definitely not 4star & the noise on the Saturday night was really loud shouting & doors banging till 3am didn’t make for a very relaxing stay

Very cold hotel, with windows that won't shut in the corridors, and radiators that don't work in the bedrooms. Staff tried their best but we both ended up with a chill staying here which ruined our onward holiday. On the plus side, breakfast was great, loads of variety and large servings, and the staff were lovely. Maybe because we're from the South of England we found it too cold but it wasn't cheap to stay here!