海兰皇室酒店

Adequate facilities and amenities and right next to the train station. You cannot find a more convenient hotel than this one.

It’s right next to the train station, so you cannot find a more convenient hotel than this one. The facilities and amenities provided are adequate.

Clean room, helpful staff, warm in the room. A room in another hotel was cool to cold despite requests for heating none was turned on

This is the perfect location when staying in Inverness. Everything is so walkable from shopping and dinning to the coach and train station. The staff were helpful and would recomend this hotel everytime.

Very average room small but clean. Conveniently located at the train station. There are better or less expensive hotels in the area. Breakfast was very basic. Do not recommend.

Building is really old and room smelled bad. No parking. Had to roll our bags 2 blocks. Central location which was nice. Room was small and hot.

You're right in the middle of everything Inverness. Very walkable. Great pubs and history. Room was olds school and comfortable. Not a great view. But hey, not every view in a city hotel is going to be awesome. Easily walkable to everything we wanted to see. Staff was super friendly and helpful. Great stay for us!

The hotel is conveniently located just a short walk from the railway station, ideal for travelers exploring Scotland by train. Most bus tours for scenic excursions and city exploration are only 2 to 7 minutes away, allowing guests to easily start their adventures and make the most of their time in Scotland.

Séjour correct - petit déjeuner à rajouter en supplément -

Lovely staff. Convenience of near train, tour bus. Area parking was very easy.

The hotel & rooms were very clean but the bed were harder then were use to and it was hot.

Troubling reservation experience through Expedia! Will not use them again

Not good value for the price. If The King visited they would probably lose their “Royal” tag. Expensive and broken down. Cracked tiles in the bathroom floor. Towel heater in disrepair. Coffee bar not open in the morning.

Rooms could have a bit of updating but otherwise very nice and central location

Creaky floors, rotten windows, one thin pillow and exterior noise including glass bottles being thrown into a bin outside resulted in a sleepless night. Showerhead was also very unsanitary and the water seemed to pulse. Elevator was a safety hazard. Don’t recommend unless you are prepared for a very sub par experience.

I recently stayed at this hotel and found the experience to be a bit of a mixed bag. On the positive side, the room was very clean and comfortable—exactly what you'd hope for when traveling. The bed was cozy, the space was well-kept, and overall, it provided a quiet and restful environment. However, the service left something to be desired. The team members working the front desk during afternoon check-in, as well as those at the bar and during breakfast, were not particularly warm or welcoming. Interactions felt rushed or indifferent, which was disappointing. That said, I do want to acknowledge the woman working in the morning—she was a bright spot in the experience. Friendly, helpful, and genuinely kind, she stood out from the rest of the staff and helped make the morning more pleasant. Overall, if you're looking for a clean and comfortable place to sleep, this hotel delivers. But if service and hospitality are high on your list, you might find the experience lacking—unless you're lucky enough to cross paths with the morning staff member who truly knows how to make guests feel welcome. Close to train station, attached, lots of great shopping and cafes/restaurants nearby.

Convenient location. Nice lobby/lounge. Very, very little parking. If you don't find a spot in front (8 maybe?) you are parking in a public lot off property. The safe one is not the closest one. The bed we had was really uncomfortable. The pillows were flat and very firm. The windows opened - but there was no screen. The elevator was a lesson in patience waiting for it... And then an exercise of faith that it would work.

They advertise free parking but they only have 8 spots that are first come. Had to park down the street in a paid lot.

Stayed there 2 nights. Girl behind the bar was lovely. Otherwise staff did not seem to want to be there. Managers seemed stressed and panicking about stuff. Cleaners wanted ad every time you passed them on the corridor if you were leaving and your room number, I don’t know why because our bed was not made or towels replaced. Hotel is well located but it’s not worth the money.

Breakfast soso