悦榕庄俱乐部及水疗中心首尔

Staff was very kind, Kim was helpful and gave us a welcome gift

It was quiet and exclusive. The staff is extremely friendly. It was near a bus stop and was great although the walk up to the hotel with a luggage bag can be quite tedious. Rooms are not that new but very clean!

Beautiful room with a wonderful view and indoor pool. Clean and comfortable.

Beautiful resort property and extremely convenient.

Staff is amazing!!! Recommend stay

Great service

I didn’t feel like i was treated VIP

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Needs a lot of improvement in staffs and services. Food and restaurants are disappointment as well. Room service took average of 50min.

Concierge staff had terrible attitude!! That was the worst experience ever!!! We requested for baby bunk bed but the staff insisted we had to request this before checking in and they had no inventory whatsoever without checking. this was my fourth check in at this property and there was always a baby bunk bed provided nevertheless we never requested. He had a cranky and arrogant attitude which got me astonished!! Later one of the staffs provided us with adequate equipments but we wished the previous staff could have checked before saying he could never provide. Also the check in out staff didn’t know what was going on. Which took us longer than we should spend at those moments. Room service and house keeping was slow.. and wasnt accurate with their service. Breakfast menu should be updated once in a while. I would give this property one star or less

I was a pleasant stay

I am satisfied the stay but I think more benefits of F&B could be better for all travelers.

The relaxation pools inside the room was an added bonus.

Stayed in a premier suite. The Namsan hill view was excellent. All services and room quality were amazing during my stay.

Please save your money. If you are looking for a nice high end hotel, use the new Lottel Signiel Tower hotel. If you prefer location, Shilla hotel is more classy. The only reason to stay at the banyan tree is the outdoor pool which is really expensive. However, everything else is not worth it. VIP benefits stated by Expedia are meaningless at this hotel. We had the suite but it literally had no windows. A window in the bedroom but opened to some wall. Asked for some service such as extra coffee capsule but took forever. Wanted to use the golf range but they charged us. Wanted to use the indoor pool after checkout but they said no. There is a kids club but can't be used by hotel guests. Some of the food was served rather cold. Other food such as vegetables were noticeably dirty. In general, this is a club for members. If you are visting, I highly recommend the other hotels mentioned above. Staff are somewhat rude. There are some expectations for a high end hotel and they have failed in many ways.

Great hotel for family with great service. Little expensive but very private. Also with Gold Membership our family received a room upgrade

Considering this is a 5-star hotel, I expected punctuality, to say the least. However, our check-in was delayed by 50 minutes, and their reason was because housekeeping wasn’t ready, which is an unreasonable excuse. By the time we got to our room, the shower booth was still wet (I assume it was from the cleaning), which left us unpleasant. On a different but related note, room service was horrible. I’ve had better tasting food at my neighborhood restaurant, and french fries we ordered were not crisp. McDonald’s has better fries than this place. For a 5-star hotel, I don’t think the expectations I had were extremely high. Just be punctual and elevate the food quality, at least better than that of McDonald’s.

Worth every penny! Location is amazing, you're in the city, about a mile from Itaewon and below Seoul Tower, but you feel like you're in a private setting as well, away from the hustle and bustle. The views from the room are unbeatable. One of the most spacious rooms I have ever stayed in. The facilities and amenities are unbeatable. The staff was extremely helpful and gracious.

It was clean and service desk was very helpful. Location was really off but I got the rental car so it was not a big deal.

all the baby equipments were prepared. thanks about it