首尔 JW 东大门广场万豪酒店

great service

早餐餐廳的服務可以更主動

Nice big rooms for a relatively convenient location. Good price offered on Hotels.com. On the first night we found a footprint on the bedsheet which the hotel swiftly replaced. Overall hotel is clean and well kept but does show signs of use and aging. We had a room overlooking the creek and there were constantly smokers outside so we had to keep the curtains closed at all times (we were in the middle floors.) our friend had lower level floor room facing the DDM and they could hear the bustling traffic at all hours. Hotel should consider better sound proofing. Location: There is direct MTR access until 7pm, but no clear signage for this and staff not very proactive in offering help, maybe hindered by limited English. Great if you are keen on late night shopping to DDM, as it is only a 5 min walk to the malls but not great if you wish to shop elsewhere and want to drop your bags at the hotel in the middle of the day. Major limitation of the hotel is the lack of convenience store next door, the closest one is a 5 min walk and in opposite direction to the metro so it is not v convenient for late night snacks/ breakfast on the go (and hotel does not permit food delivery). No restaurants immediately visible as well so the best option is to eat breakfast at the hotel. Also F&B options at the hotel are not expansive.

房間十分舒適，地點方便

住了一週，在最後一晚半夜有奇怪的陌生男子來不停撞門，十分可怕， 看起來也不像它房房客，也不是喝醉酒的人，不敢開門請了前台人員來處理，事後也沒給任何說法，五星酒店這樣的安全性令人質疑，要上樓搭電梯都得有感應卡，到底怎麼讓可疑人上樓的，飯店前台人員的態度也不太友善，整體有失水準

早餐豐盛好吃

SATFF VERY HELPFUL AND FRIENDLY, GOOD HOTEL

Worst experience ..! Totally out of my expect that’s 5 stars hotel Room is small, toilet is unbelievable cold, service impolite. Shouldn’t move here for the birthday day.

非常近地鐵站(冬天來説很重要)，房間也非常整潔，服務員很有禮貎親切，只是略嫌房間地板有少少舊，整體來說非常滿意

Check-in time is 3 p.m. and I was allowed to early check in at noon if a room with a parking lot view could be accepted. I don't think I will come again.

酒店位置方便，位於地鐵上方。另外，職員態度親切。惟設施已殘舊，職員的英語水平僅僅可以溝通，所以下次未必會再一次入住。

酒店位置優越，鄰近東大門站，附近有多座大型購物中心。 員工接待有禮及親切，樂於解答疑問。 房間整潔，床單被鋪放置有序， 酒店的Room Service種類繁多，韓式及西式食物美味。

服務人員不友善！整體只有4星飯店的水準

very nice hotel. Breakfast is good. service is great ! location is excellent.

整體良好，唯獨在洗手間地上頭髮幾天也沒有清理掉，5星級酒店來說不夠仔細。

地點適合，可惜是連接地鐵的通道到晚上9時後會關閉，要上地面才可到酒店。在天冷和下雨的日子會有點不方便。

地點方便。早餐也不錯可惜分量比較少。 職員態度良好 很友善。 酒店對面就是東門 , 喜愛行山人士 千萬別錯過到山上逛一逛。

TV with sound system is good for music and movie programmes, good quality of bathroom amenities, especially the shower and drainage. Beds are comfortable and spacious. However, no bellboy service there.

服務體貼，員工英文水準高 房間舒服，極整潔 設施齊備

air conditioning is not working... hotel provide me a fan but still very hot all nights