Staff was very friendly. At night, they're at the reception of the Hotel Monjas del Carmen, but it's literally one block away, so it was easy to contact them. The hotel is right on Plaza Nueva, where all the buses, taxis, tours, etc are. Very pleased.
The hotel parking is extremely difficult to access (2 levels underground, cannot follow a single line and need to go backwards to redirect in the middle of steep-sloped turns (several times), etc.), even for European drivers with years of experience with manual gears (stick shift). If you come from the US, my advice is: don’t even try it, it’s not worth the risk of making bumps in your rental car. Everything else with this hotel is great.
The room size is big enough to open two full sized suitcase. There are no. of food selections around. It's in the heart of the city, very close to the palace. The bus stop is just out there. The only bad thing is that breakfast doesn't included since they don't have their own restaurant, but there are no. of coffee shops nearby, so not hard to get something to eat in the morning.