宏泰卡拉布兰卡套房酒店

Maden var varieret og rigtig god. Der var mange gode aktiviteter og en voksen afdeling vi brugte meget. Personalet var smilende og utrolig søde.

Okay so the resort itself wasn't bad. The only trouble I had was the payment dispute. Expedia had sold me a different amount to what I had to pay at the property. If you choose this hotel avoid the pay at property option !

The hotel staff were excellent and friendly, communicative, and helpful from check-in to the restaurant service. However, I’ve stayed at several all-inclusive resorts in Mexico, the Dominican Republic, and Jamaica, and I wouldn’t consider this one fully all-inclusive. Cocktails were premixed, and there was an extra charge for well drinks, snacks like chips and candy, which I found unusual for this kind of resort. The main restaurant only served three meals a day, and taking food outside the dining area wasn’t allowed. The pools were open from 10 a.m. to 7 p.m., and unfortunately, the beach umbrellas were limited to the pool area—not the beach itself. Entertainment also left room for improvement; when performers spoke or sang on stage, it was hard to hear from the nearby pool. The price was reasonable, but overall, I may consider exploring other options.

Just returned from a lovely few days at this hotel. I chose the all inclusive option for me and my daughter and my family met us there. The buffet food was delicious and fresh if a little repetitive. Would have been nice to have a bit of variety especially in the dessert options and more options for children as there were mainly families there. I can’t get over how friendly the staff are here. From the bar staff to the wait staff everyone has a smile on their face and makes an effort to engage you and the children in conversation. The entertainment was great for the children too and my niece was really taken with the entertainment staff and the kids club. While it isn’t the most polished hotel the extras such as a playground, three miniature ponies and a veg patch for children to engage with were amazing! The rooms are a little tired and could use a refresh but that said, we’d definitely return! I would suggest that they should add mirrors to the rooms and provide plastic cutlery and plates for children.

Too many children an very noisy

Excellent friendly staff and great food.

I have already told the hotel and communicated with Expedia. Nobody wants to sort it out.

The staff are the star of the show at this hotel. Always so attentive and enthusiastic! When we checked in the staff were lovely, when we go to eat always a welcoming smile and when we joined fitness classes they had such knowledge and provided an encouraging atmosphere. Staff at the restaurant were always working hard, chatting with customers, clearing tables, cleaning spills and replenishing food. The pool area could be an issue for families wanting to sit together as the classic British holiday culture of reserving sun beds is in full effect, no worries for us as a short scenic walk away were some out of the way quiet beaches which we prefer anyway. I understand why there was no more sunbeds put in the main area as they use the space for entertainment. Which is great! Always something new and engaging for children and adults alike. I really enjoyed the food at the hotel! Plenty of salads and tasty vegetables which we loved. Considering we were there for a week, everyday I found something easily to eat and enjoy. Fish was great too. Goofy and lolo were the names I’ve remembered (sorry I couldn’t name anymore, everyone was great) who had great energy and enthusiasm and truly worked so hard. We had a great room location overlooking the sea and our room was very spacious, the AC did make a noise but did the job! The decor and general upkeep of the areas such as hallways, stairs and lifts could be updated but hardly a complaint. Thank you to the team, they deserve a pay rise!

Fantastisk oplevese, smilende og hjælpsom personale. Ligger perfekt!! Er meget rent og selv om vi kom kl 23 fik tilbud et måltid. Der var super!! De har styre på alt!

Suverän service! Vi fick checka ut och avboka trots vi hade förbetalt eftersom vi inte ville sitta inomhus och äta då det är Corona och stranden inte gick att använda pga alger.

Fantastisk personale og service døgnet rundt! Altid smil og godt humør blandt personalet og i receptionen gjorde de alt for at hjælpe med hvad der var behov for! Der kunne bruges mere tid på god lyd og musik/underholdning der også når voksne mennesker - der var meget fokus på småbørnsfamilier, hvilket er ok, men en god balance ville være fin! Fantastisk varieret mad både morgen, middag og aften - intet mindre end fantastisk at have all inclusive på dette sted!!!

Mixed thoughts really .. The all inclusive is very limiting. There’s just one restaurant which is very much quantity over quality. The included drinks are not the best, so we ended spending more to get brand names. Okay for a cheap family week, but not really a couples hotel. Staff lovely. Big rooms with nice balconies.

Alles was perfekt.Eten en drinken van goede kwaliteit en veel variatie. Mooie schone grote kamers met gescheiden zithoek en walking closet. Aardig behulpzaam personeel.

We arrived at 3:00 in the morning and had to drive around the block 3 times to find parking as there is no parking at the hotel. We booked a family room that stated there were 4 single beds. There were only 2 and a sofa. We then had to make up the sofa bed and the pull out camper bed ourselves. However, there was no spare bed linen so we had to wait for the night receptionist to bring it up. We then had to make them up ourselves. Breakfast is a strange affair. The hotel is used for package holidays so it was always really busy. The choice of breakfast was good but the cooked breakfast was largely inedible. There were 2 pools but it was too cold to swim in the main pool and the heated pool was very small! Plus they were only open 10:00 - 18:00 so no chance for a prebreakfast swim. The private beach was covered in seaweed do not very desireable. We didn't use any of the entertainment or children's clubs. We did want to hire bikes, but at €9 per bike for 4 hours for a family of four we decided against it!

We stayed in a Superior room which was located across from the main building. We had a pool and seaview and a free restockable soft drinks mini bar. The room was very clean with daily maid service and the bonus was a kettle in the room even although we were All Inclusive. The staff were very happy and welcoming especially in the restaurant. The food was roasting hot with plenty of choice. The restaurant was pleasant but there was also a side part just for adults which appealed to us in the evening. The hotel is located on a really nice beach Bay although it is very rocky underfoot so we didn’t go in the sea. The view is nice and you can lounge at the pool or on the sand. The entertainment looked fine and there’s a few bars, shops and restaurants within a few minutes walking distance. This is a really lovely hotel for those happy to relax and enjoy the hotels facilities in a nice quiet location.

Suite spacieuse mais mal insonorisée,hotel familial donc ça doit être l'enfer en juillet août avec les enfants

Fantastic hotel rooms food staff all fantastic never get bored with the great entertainment team.

Very kid friendly hotel next to the ocean, no real sand beach although the pictures show sandy beach. The walls are thin and can hear everything that goes on in the other rooms. I would rate this hotel a 3 at best. It's definitely not a 4-star hotel

Hotel was really good with excellent food and friendly staff where nothing was to much trouble. The beach looked as if it had been washed away and not replaced, which was a shame as I like to go to the beach whilst on holiday.

Great location for the beach and pool, although it did get very crowded during the day. Meals and meal times worked out well. We did have the all inclusive, which I would do again.