HSM 大西洋公园酒店

I stayed at this hotel in Mallorca with a friend, and while there were certainly some positives, a few negative aspects left us very disappointed. The good: The hotel has a great location — close to everything you need, and the surrounding area is beautiful. The food was genuinely good, with a wide variety of options, and the dishes were well-prepared. The reception staff were friendly and helpful, and in general, the hotel was clean and fresh. The not-so-good: There were no pool towels provided, which was inconvenient. Our room had a faint smell of urine, possibly due to the detergent used — a change in laundry products might help. Unfortunately, some of the girls working at the pool bar were quite rude, which impacted the overall experience. One particularly unpleasant moment was during breakfast — service was officially available until 10:30, but at 10:31, the lights were turned off abruptly, leaving guests to eat in the dark. It gave a strong feeling of being unwelcome or in the way. The unacceptable: The entertainment included the use of live animals, which we found extremely disturbing. This is not only unnecessary but deeply unethical. Animal cruelty has no place in tourism or hospitality, and for this reason alone, we would never choose to stay at this hotel again. We hope the management takes these concerns seriously, especially regarding the treatment of animals. With some changes, this could be a great hotel — but until then, we cannot recommend it.

Meget støj, knirkende senge og kedelig mad.

Utrolig flinke unge damer som inkluderer barn i lek og moro hver dag. De som ellers jobber på hotellet var ikke så bra. Dårlig engelsk, og virket litt «fed up».

Ottimo hotel personale gentile , ottima posizione per il centro e la spiaggia, vasta scelta di menu diversi al ristorante tutto ottimo lo consiglio a tutti-

Great location within walking distance of the beach and the main strip, but far enough to not be disturbed by noise. We went to totally chill for a week and mostly stayed on resort apart from a trip to Palma on the local bus which stops just round the corner. Room 419 had a great view of the pool and had a decent bathroom and balcony. As others have mentioned, the bed was hard but I found it very comfortable and never woke with a sore back as with other softer beds. Air conditioning never let us down- very important as it was baking hot. The food was very good - always a great selection at every meal time and staff were constantly clearing tables and topping up the buffet. Evening entertainment was basic but still enjoyable - mostly the team of 4 doing dance routines to backing tracks. There was a magician one night and balance/acrobatics another. Other reviews had mentioned no atmosphere round the pool, but the DJ played music every day and the girls arranged pool aqua fit, water polo and rifle shooting activities. The pool bar staff were great and we must single out Raquel who was just amazing. She worked long days and always had a smile on her face and was so friendly and funny, and often helped out in the restaurant too. We had forgotten that early July would be when lots of teenagers would have finished A level type exams, so there were loads of groups of 17+ youngsters alongside quite a few families. Occasionally they were quite loud, but no bother really.

Great location

Les chambres sont propres, le ménage fait tous les jours (dommage que les femmes de ménage vous le demandent très tôt). Les lits grincent très forts malgré leur confort. Sinon le séjour a été perfait au delà de nos attentes.

Kellemes hotel, közel a part, buszmegálló, parkoló. Bőséges reggeli és vacsora kínálat, folyamatos pótlás. A medence víze elég hideg. Recseg az ágy, de kényelmes. Szép medence és park.

normal

Goed hotel alleen heel gehorig

Habitacion al fondo del pasillo. Balcon sobre un techo terazza

Hôtel au calme, literie au top Bon petit déjeuner, repas du soir répétitif à améliorer.

Toutes les chambres finissantes par 28 ( exemple pour moi 928 ) 828,728,628 etc.. donnant sur la colonne d’ascenseur à éviter, trop bruyante, mais à mon avis celle ci doivent être des chambres individuelles

Slitet rum, behövs en uppfräschning. Första rummet vi fick luktade mögel. Då fick vi byta. Balkong på första våningen med ett plåttak utanför. Riktigt trist. Ofräsch och slitet i korridoren. De andra våningarna verkade ha fått en uppfräschning förutom våning 1 som vi bodde på. Bra frukost och ändå trevlig personal. Bra läge till restauranger och strand.

Our stay was lovely, the only room for improvement would be the hot food at the buffet

Food was average & most staff are slow & rude. Will finish their conversation before serving you at the bar & will take 5 minutes just for a glass of water. All inclusive was definitely a mistake, if you’re not with a family I would not recommend staying here

Dårlig komfort og uhyggelig personell. Maten var forferdelig og smakte ingenting og lite delikat. Skittent flere steder og sengene var forferdelige. Masse bråk mellom rommene og dårlig isolert.

Un hébergement qui n’est pas digne d’un 4etoiles, tous les services étaient payants (serviette de plage, fer à repasser, coffre-fort…). Une chambre minuscule impossible de circuler dans la chambre, du bruit tout le temps , nourriture fade et répétitive, piscine ridicule et petite voire à l’abandon.

¿Por donde empezar? La experiencia fue mejor de lo que esperaba, pero antes quiero aclarar que aunque el hotel indique ser 4 estrellas no siento que lo sea. Las habitaciones y parte de las instalaciones están un poco deterioradas, fuera de eso, la pasamos increíble; la comida deliciosa, no hay tanto ruido como esperarías por la ubicación y el tipo de turista que llega a Magaluf; la verdad bastante impresionados por todo. La ubicación es estratégica y coger pensión completa o media pensión vale la pena TOTALMENTE. El personal super amable, Raquel y sobretodo Luisa del restaurante: una mujer con mucha energía y siempre con una gran sonrisa, nos preguntaba como estabamos! Definitivamente volveremos

Queremos agradecer especialmente a la bartender profesional Raquel, es una persona amable y muy agradable.