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Good location and friendly staff

This hotel is very average. Staff at check in were friendly and professional and the room was spacious, but it was dated with uncomfortable slippery bath to shower in. Our room wasn’t cleaned properly within our stay and tea bags were not refilled. The breakfast was an absolute disaster - people standing and running everywhere looking for tables as there was no organisation and not enough space for all the guests. It was very stressful and result of poor hotel’s planning. The early bird breakfast (before 6.30/7am) on our second day was a joke too - no coffee and most of the food taken even though it was only 6am. The coffee they use is nasty cheap Nescafé.

Fell foul of the Swedish car parking system of pre booking in the car park below the hotel. Went to the basement in the evening looking for a machine to pay for my parking. NO machine . You must use an APP to pay for your space . The hotel have no facilities to be able to pay through them for the spaces in THEIR building basement. Parking ticket was issued at 02:00am by traffic warden . Do not use a hire car in Sweden . Also had to pay a fine plus a £25 fee to do a bank transfer as they don’t accept credit card payments for fines .

Great hotel with view over a beautiful park garden. Nice location. Love the hotel gym. Best breakfast and close to shopping.

Staff were very nice at reception, restaurant and spa. Room was a bit tired, door to mini fridge was not aligned difficult to open and bathroom had some mould on the floor in the grouting. We used the gym and that was very well equipped. Also the spa but the pool heater was not working, they kindly offered a refund or rebook

The hotel is excellent in every aspect and very continently located. excellent breakfast and bug rooms compared to other in Stockholm

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Very central location

The perfect lay over before a flight back to London.

Unfortunately the check in staff were not familiar with gift vouchers. The hotel was booked via the internet. On arrival a voucher for the full amount of the stay was handed over as payment, however the lady in reception said that she could not accept this voucher as the hotel was not booked through their own website. Therefore payment had to be made by card and the voucher could not be used. After making a call to the hotel’s head office it appears as though the hotel staff were incorrect and the voucher should have been accepted. A refund was then made onto the payment card but was told could take 3-5 days. Considering the person checking in was only 19 and not from Sweden, and the hotel stay cost him all his shopping money, well that’s not acceptable. No compensation has been made yet either, barely got a ‘sorry’.. This was always our go to hotel but after this weekend, I’m not so sure anymore!

Good location, just next to the terminus of Arlanda Express. Amazing open air swimming pool with a wonderful views to the city. A huge traffic during the breakfast.

Amazing incredible breakfast buffet, so many vegan options and it was all so fresh and delicious. Super kind staff too!

It was a great stay and all of the friendly staff at reception were amazing throughout my stay.

Very friendly staff.. helpful.. great location

The breakfast is awesome! The location is only a 3 min walk from the Arlanda Express train which makes it super easy to get to.

The receptionist that checked me in named Debbie was incredibly friendly and accommodating. I gave the service at reception 5 stars. We came in late from a Christmas dinner and was verbally harassed by the guard. I have never been so disrespected at a hotel, not even much cheaper hotels. In the morning I took a bath, and when the water drained it completely flooded the entire bathroom, so I was walking in a pool of water. I booked a more expensive suite, as I wanted to have a great evening, but staying at this hotel ruined my evening. We weren't offered any compensation, and do not recommend this hotel to anyone. I would recommend travelers to stay at the Radisson Blu viking hotel instead of this one.

Stylish hotel with friendly, professional and hepful staff. Excellent buffet breakfast. Convenient to Central Station and public transport.

My favorite hotel when in stockholm

All is well here. My blow dryer did not work and they did not have one available. It’s a block from the train station so that is ideal

Interesting stay. Booked two twin beds, premium. Arrived to one bed. Was told it was two separate...technically yes, but pushed together and you can't separate because the side tables are attached to the walls. It took four staff and an hour to figure this out. Finally got to our room and it was ok but definitely not a premium room. Looked directly in to other rooms. Staff were good about it but seemed really confused even though the two twin Premium was what was we had booked. The shower was terrible with a moving door and water everywhere. Like, really water everywhere. Beds were way too soft. Our bathroom wasn't cleaned well and there was even pee on the floor around the toilet. Yuck. The hotel and breakfast was chaotic, crowded and loud. The entrance to the hotel and the tight hall by the very slow elevators was not great. The spa and swim area seemed nice but open and close quite early. The evening restaurant was great, as was the staff. Parking is handy but very expensive. Lots walkable around and very near the train.