Disappointing 3-night family stay. Our first room had a broken bathtub side panel that should've been caught during pre-check-in inspection. Staff said it was unrepairable and tried to pass us to another department to sort out — as new arrivals, we didn't want to deal with that, so we requested a room change ourselves. Instead of an upgrade to compensate, we got a worse room: no fridge, and the bed wasn't turned down like the first room had been.
Biggest issue: the pool, our main reason for choosing this hotel (we have kids). Over 3 nights we only got 1 hour of pool access total. Reservations are required, and none were available at check-in — we finally got a daytime slot two days later. Our last-night reservation was cancelled last-minute due to "maintenance," despite it being our final evening. We asked to move it to early the next morning before checkout; staff refused, claiming that slot was full too. No compensation was offered.
Housekeeping also requires booking the night before — so if something spills on your sheets in the morning, you're stuck waiting until the next day.
Room issues, poor resolution, unreliable pool access, and rigid housekeeping policies made this a frustrating stay. Not recommended for families expecting a smooth experience.
Rating: 2/5