紫罗兰酒店

The hotel shuttle was broken for the pick up at train station so the staff asked us ride taxi and the hotel will pay the service later. However, we rode the taxi that was not payable by the hotel. The hotel should arrange the taxi and tell the guest which taxi instead of asking guest to find taxi themselves.

Hotel Matthiol is located in a quiet area which takes around 15 mintues by the hotel shuttle bus. We have the fondue for dinner inside an outdoor transparent tent which is very special and romantic. The service of the staff is excellent. It takes around 10 mins walk from the hotel to the downtown and cable car to the Matterhorn. The view from the balcony of our room is just fine since it’s not facing to the Matterhorn. The only required improvement is the water leakage problem of the shower area.

細節地方來看，這間飯店有愧他們的價錢，地處偏僻卻只有入住和check out時有接駁車，平時請自己想辦法。飯店Spa只從4點開放到9點，飯店位置離市中心遠，如果你在外面用個晚餐或是有活動，根本完全沒機會用到Spa,;最後是員工訓練不夠，搞錯住客，把別人的預約拿來問我。接著房間清理後，忘記擺上迎賓小糖果，竟然直接偷偷丟門口就算了。整體來說是不值得的一次經驗

Besides I found lipstick print on the glass, everything is perfect. House keeping service have to improve for 4-star hotel Location is far from train station but free shuttle provided.

設施豪華、住房舒適，可惜到景點較遠，不方便～

Excelente hotel

This was a great boutique hotel. It’s in the quieter area of Zermatt so you have to walk down to the main town area but that just adds to the charm! The views of the Matterhorn were amazing. The spa was lovely as well.

Excelente hotel para descansar, el spa espectacular, el restaurante delicioso y el servicio increíble Súper recomendable

The staff were incredible! The service was truly above and beyond! Our room had a view of the Matterhorn, which was amazing, though I do wish we had been one floor higher for a bit more privacy. We loved having the sauna and steam shower right in our room, it made for a wonderfully relaxing stay. The location is a bit remote and made getting around a little challenging, but it ended up working out perfectly for us since it rained during our visit. We took full advantage of the spa and even got massages. The room service, restaurant, and included buffet breakfast were all exceptional!

Staff were extremely kind and helpful. They go above and beyond to ensure you have what you need. Room was spotless and amazing. Would highly recommend staying here.

Everything was amazing! beautiful room, great views, easy hotel shuttle to and from the train station, breakfast included, accessible to the highlights we wanted to see. If it is not cloudy, the photos on the hotel's website of the matterhorn are real! The spa was a nice touch. We probably spent more time there than hiking in the mountains. Onsite restaurant and bar are a little expensive... but so is everywhere else in Zermatt. The hotel is off of the RED city bus line. Google Maps didn't show the line for good transportation information. Be forewarned.

The whole staff from Debra, Jo, Lorraine, Danieli, and the owner himself were super kind. Made us feel like we were friends and not just guests. Cant recommend enough. Just good people.

Stunning Boutique Hotel- Deborah and the rest of the staff were warm, super helpful, and very attentive to every need. 20/10 - this is a jewel in Zermatt with stunning views of the Matterhorn. Our room was outfitted with a sauna, modern furnishings and a bath tub looking out to nature’s gifts! The restaurant and the in house dining was also delectable! Chefs kiss!!! I want to keep it a secret but also have to let you know its top tier! We wil definitely be back!

Beautiful small hotel!!

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This hotel is magnificent. The views are great. The decoration is very nice. All the staff is extremely friendly. I recommend this place very much. Zermat is beautiful and this property is wonderful.

Friendly staff

This property is the nicest I've ever stayed in, but is very far from the city center. It is also further from the ski lifts than advertised by quite a bit.

It was a wonderful stay. The breakfast was outstanding. The staff were helpful, friendly and always with a smile. They made the stay that much more special and the reason for the 5 stars. The only issue was this noise in the pipes in the room. I assume when someone else flushed a toilet.

Je recommande cet hôtel ! Le staff est super sympa et l’emplacement est magnifique ! Il y a un jacuzzi et des bains de boue !