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Absolute best hotel I have ever stayed at. Entire staff is so friendly and helpful at every turn. The property is so unique!! Only 26 rooms so they don't give you a room number you get a letter and you have an actual key to the room. You simply ask for a drink and they have someone make it and bring it to you wherever you are. You feel like the only quest because you can go hours without seeing another one there. If you have the chance to stay here you 100% need to do so.

This is an outstanding five star property. The people are wonderful and we are grateful for their kind and detailed care. Everything is top notch, spa, food, rooms, service. Highly recommend.

Excellent. Great staff

Arguably the best property I've stayed at. The front desk is the best. Helped me get a reservation at Chez Vrony the day before. Super friendly staff, the rooms were great, and the location can't be beat

We had an absolutely magical time at The Omnia. Zermatt is already an incredible destination — especially in mid-February — but what truly made our short vacation unforgettable was our stay at this exceptional hotel The Omnia!! The property itself is beautifully modern, with high-quality amenities and a stunning room offering breathtaking views. Above all, the level of service was genuinely five-star. Every member of the team went above and beyond to make our stay seamless and memorable. From the reception staff — who made both check-in and check-out smooth and welcoming — to their thoughtful recommendations and assistance with restaurant reservations and activity planning, everything was handled with care and professionalism. The restaurant team was equally outstanding: warm, attentive, and incredibly professional, always ensuring that every detail was perfect. We had the pleasure of experiencing the hotel’s five-course dinner menu, which was simply delicious. We were honestly surprised to learn that the chef does not yet hold a Michelin star — in our opinion, it is well deserved. And perhaps the highlight of each day, after enjoying the mountains, was the spa. The outdoor heated pool and jacuzzi, with a direct view of the majestic Matterhorn, created a truly magical atmosphere. We will definitely be back!

the best service ever!!! there‘s no five star hotel in the world with a better service!

Absolute Spitzenklasse - hier passt alles. Wir hatten wieder einen traumhaften Aufenthalt im Omnia und kommen gerne wieder.

Amazing experience. Great staff and ambiance. Beautiful views and convenient location, close to town and trains.

Swiss hospitality at its best.

It was magical entering this hotel on a little electric trolley via stone cave! I felt like James Bond. The staff was incredible and so helpful - they even remembered my activities that I had mentioned and asked me how they were. Breakfast was delicious!

Wonderful hotel. Excellent staff and wonderful location. We spent 3 nights and all was wonderful. Truly 5 stars. Breakfast has so many options and again, staff were all amazing.

This was one of the worst hotels during my entire vacation in Switzerland. I have no idea how google put it as one of the luxurious hotel in Zermatt, this being at the worst location. It was NOT worth $900/night hotel and I feel very bad and sorry to have stayed. I skipped the 2nd night without even being compensated

The rooms were not luxe or special but the location was perfect along with the service.

I have stayed in many luxury hotels in the world including Four Seasons and Mandarin Oriental. However, this hotel the Omnia was the BEST stay ever. Attention to detail in beautiful design (architecture, furnishings, even the soap dish which looks like TBM- Tunnel Boring Machine- and attentive service were totally exceptional. Now I am staying at Park Hyatt Zürich and it looks so ugly compared to the Omnia. They don’t have any fundamental philosophy about creating a space. At the Omnia, I made a last minute appointment for the spa, and they made it happen. Phillip noticed I was near the lobby and he ran to tell me the appointment was actually created. Pool and spa area were gorgeous and relaxing. The library with the fireplace was a nice touch. Their collections of art books was better than New York public library. I learned how the design affects humans while staying at the Omnia. Life and living can be a theee dimensional (or four) art. Thank you so much for giving me the opportunity to stay there! Best of luck to the designers, architectures, management team and all the employees.

Great location to explore town and a short walk to the gondolas for Matterhorn. You also get great views of the town. Staff was super friendly and helpful. Will definitely go back again.

Excellent stay, wonderful hotel with nice amenities and attentive staff. Convenient location. Would stay here again. Note the rooms don’t have air conditioning and it gets pretty warm in August, but you can request a fan.

Schönes, grosses Zimmer mit Blick auf Zermatt. Wellnessbereich mit Sauna, Dampfbäder, Pool und Aussen-Whirlpool. Sehr aufmerksames und freundliches Personal. Jederzeit gerne wieder.

Our stay was perfect! The staff is both friendly and very helpful. The breakfast was perfect every morning. Location is ideal!

Short trip but super comfort. Ideal location and great servicd

Wonderfull staff ..from pick up at train station to welcome at hotel and then stay and final good bye .. they really make you feel like king .. you feel like you are on vacation and small to small request has been fulfilled .. they all are super nice .. will come gain .. view is great and food is excellent