VISIONAPARTMENTS 日内瓦勃朗峰

Room ventilation not good. Check out time at 10am seems a bit early based on my experience with other hotel stay. The hotel use access code instead of a room card. Not my type. General feeling is I expect a better management by Mont Blanc. The good thing is this hotel is near to the Geneva Station. Good for you in case you need catch a train in the morning.

- High security, both the lift and the corridor must have a room card to enter - Simple breakfast is provided - Polite and friendly staff - Close to the train station, convenient to and from airport - Clean and space-able room

提前半个多月定了两晚立即付款不退款的standard room，结果去前台以后告诉我们没有多余房间了，然后我们表示哪也不去以后居然又有房间了！真是好笑呵呵，I think maybe they just don't wanna Asian guys or the people who can't speak French to check-in

Lo que no me gusta es que no puedes interactuar con nadie, y tampoco puedes dejar tus maletas en resguardo. Se termina el tiempo de estancia y no puedes utilizar las amenidades ese día más.

Apartment and location were fine, but checking in around 5.30pm was a nightmare. Reception was not staffed, and I was not sent an access code in advance, so had to scan the QR code on the street door. This asked for name and booking reference, did not accept my Expedia email itinerary number, eventually worked with confirmation number from Expedia web page. This opened a form where I had to enter all of my passport details *and* upload a photo of my passport, prompting an email that said the access code would be sent only if they received a picture of my ID, and included another reservation number. Using the QR code a third time with that number prompted another email saying the self-check-in process had been completed and that an access code would be sent if payment had been completed, but no code arrived. We were rescued by a very helpful member of staff who was just about to leave for the evening; she called the office who promised to look into it. After another 5-10 minutes they sent the access code and we were able to get in. If we'd arrived slightly later and had not been helped by that person we would have been unable to access the apartment - the phone number on the door is stated as only available until 6pm. Expedia should have explained prior registration requirements in the confirmation email, not buried in the itinerary web page (which wrongly states *front desk* is open until 6pm). The several advance emails from VISIONAPARTMENTS did not mention these either.

Good location and amenities, and amazing value for the price.

Full electronic check in and out. I never got to interact with anyone. Very clean and secure.

BED BUGS! (and lousy customer service) We booked a three-night stay at the VISIONAPARTMENTS Geneva Mont-Blanc. After the first night, I had bed bug bites on my legs. A photograph of the bites did not convince them of the problem. I would stay away.

O serviço foi recentemente. Passei somente 2 noites, mas estava tudo perfeito. Quarto super limpo, toalhas grandes e confortáveis.

Experiência muito boa! Cama, travesseiro, toalhas, tudo ótimo! Ar condicionado funcionando muito bem. Rua super calma e silenciosa! Para duas pessoas com malas grandes o quarto se torna pequeno, mas para apenas uma ou duas com malas pequenas, muito bom! Precisa deixar um benjamim para ser possível utilizar o secador, pois a tomada não encaixa do jeito que está!

I arrived at 10:30, knowing that check-in wasn’t until 15:00. However, I was surprised to find there was no reception, no staff, no luggage storage, and no way to enter the building until the key code became active exactly at 15:00. I had to wait around with my luggage for hours. Worse still, when 15:00 finally came, my room wasn’t ready. I had to wait another 30 minutes—until 15:30—for it to be cleaned. This is unacceptable, especially considering check-out is at 10:00. The staff had a five-hour window to prepare the room. A hospitality service that forces guests to wait outside for hours and still fails to deliver on time shows poor planning and disregard for the customer. I would not stay here again based on this experience.

Juste inacceptable que personne ne parle français au service clients et que le numéro sur la porte après plus de 30 appels je n'ai réussi a parler à personne, très très mauvaise expérience pour moi

Close to the train station!!

Overall good but the AC didnt work. I sent an email to customer service and didnt get response

My hotel room had a bed bug crawling across the mattress. That can happen at any hotel, but I checked in 3 times to ensure that the hotel was properly cleaned after I left (I obviously changed hotels), and I was just told I could call they general customer service if I had a complaint. I was refunded, which I appreciate, but not fully (350 euro of 400). I would really recommend avoiding. Bad things can happen anywhere, but it concerns me how poor their response was.

Llegamos com 4 maletas mi esposa y yo...tocamos el timbre y nos dijeron que el check-in teníamps que hacerlo en otro local q estaba a tres cuadras. Llegas de viaje cansado y debes ir o no te dan la llave del dormitorio pq solo atienden hasta las 6pm. Por otro lado, la temperatura del dormktorio es general en el edificio... tuvimos que dormir con ña ventana abierta pq hacía demasiado calor. Vale decir, que nadie nos indicó absolutamente nada si nos daban agua o café o algo... en mi edificio nunca apareció nadie... no me gustó nadita y jamás volvería a algo así.

Great place to base yourself when visiting Geneva. Room very comfortable with excellent amenities too

No coffee in rooms. Coffe machine in the lounge not working

Helpful staff on the phone guiding the process of self check-in. Was smooth. Nice clean room but no kitchenette as the name apartment would imply. Great location. Only one English language TV cable channel with signal.

Excellent place and really friendly & professional staff