烟波大饭店 - 都会馆

房間十分乾淨，沒有霉味。Check in 時的櫃檯小姐態度不太好，我大概下午5點多Check in，我前面沒有人在排隊，她一直叫我等一下，我就默默的等，她開始辦理時從頭到尾都是不耐煩的，我覺得自己是很有禮貌的，也沒有額外的要求，想再問她一下停車的程序，她的反應就更不耐煩了，嚇得我不敢再多問。覺得本來滿心喜悅的旅程，卻變成了櫃檯小姐情緒的出口。不過其他人員都很有善的，大堂其他的服務人員也有幫我解釋特約停車場的位置與可停放的時間。

接待人員服務很有水準，快速有效引導週邊停車場。 早餐結合新竹在地客家風味料理，很美味。 唯一缺陷-晚上接待櫃檯（先生）尋求需要客房冰塊，服務令人難忘摸不著頭緒

This hotel was not so easy to book probably due to its prime location in the shopping area with Big City Shopping Centre nearby. Overall the room was clean and tidy except that the quilt was found contaminated with a dirty mark of 4 to 5 inches square. After raising the case to the hotel staff, the whole quilt with cover was immediately replaced. We checked-in at the reception around 15 minutes earlier than the official time, the staff asked us to wait without giving reason. We preferred to take some food outside. After that, it seemed that our room was upgraded to a very high floor with tranquility and street view. Breakfast variety has much to choose from.