日月潭馥丽温泉大饭店

Nice hotel and good services.

Despite ranking it 4*, I would call this a mid range hotel, but much better than many smaller options in the area. Location is good, less than 10 minutes walk inland from the Shuli pier. Even though it is a hot springs hotel, there is no outdoor hot springs. There is only hot springs water to fill up your private hot springs bath inside your room. There is a spa that costs extra, which I didn't try. Room is large, but overall a bit dated. Amenities wise, there is a tiny fitness room, but there are also majong and karaoke rooms that you can rent. Included breakfast selection was okay, with mostly Taiwanese breakfast items (few Western items).

Convenient location and the in room hot spring is a big plus for our stay

Its was supposed to be a hot spring resort with private bathtub...but the whole room smells mold and in fact the tub itself had molds...the window blinds facing the window had a layer of molds. THE ROOM IS DEFINITELY HEALTH HAZARD.

Took an Expedia booking to get our 3rd night when desk said no vacancy. Check in at 3 but room was not ready until 4. Listing details mention laundry and cleaning/laundry 4 times but none available on site. Entire village shares 2 coin op machines 2 blocks away on street store front. On the plus side - deep soak bath in room was wonderful- bed better than most we have had in 2 weeks, generous breakfasts; great base near bus stop and ferry to other side of lake for gondolas up to aboriginal village museum at a huge amusement park, road and trail up Mount Maoli right above hotel provided great views of lake and mountains, tea research station first established by Japan in the ‘30s and birding as well as monkeys. Took high speed to Taichung then express shuttle to lake - taking bus directly back to Taipei in the morning.

Hot Spring spa right in the stay room

Staff was great! Helped us find our missing backpack on our way out. Very helpful and knowledgable about the area. Loved the mineral bath in the room and room was a lovely size!

Never location and room. Hated that there was no bathroom door.

This property needs renovations, and a deep clean.

Property was nice, great breakfast however pool and hot tubs had biting ants everywhere and was not enjoyable! Pool challenging to get in and out for people with leg issues.

Staff were extremely friendly, professional, and helpful. Gym yoga mat area needs to be cleaner, was dusty. Couch at the foot of bed was dirty looking with stains. Otherwise overall very clean, insuite bath was terrific.

Nice breakfast and spa.

Beautiful property with kind and accommodating staff.

Hot spring tub in every room is a king. Walking the Sun Moon Lake is very nice. Dinners were excellent. On other side the pool is a kids pool and breakfasts were Chinese food only.

Location is very good, easy access to all the main attractions. Bed is very comfortable. The bath itself is connected to local hot spring water so it’s nice to have a bath after a long drive. Hotel facilities are a bit dated such as the gym. Swimming pool is not heated so not very child-friendly, but for adults it’s ok. On a hot day with 34 degrees Celsius, the not-heated-pool was closed for cleaning from 12pm to 3pm, which was a bit disappointing because it would’ve been nice to be in the pool on a hot day. Services weren’t great, especially the concierge team. We booked two rooms, the check in time was at 3pm so the reception told us to leave our luggage with the concierge. We gave the luggage to the team and informed them we’ve got two rooms, the team said we will just put everything in one room. We said well we travel as two families so we’ve got two rooms. They said yeah but easier for us to put everything in one room. Not great customer service but no problem we can sort out our own stuff. Dinner in the hotel is buffet style, lots of plant-based options. We tried to go there again on 2nd night, but a female reception staff gave us the wrong information, so in the end we realised we are not able to have dinner at the hotel, it would be good to speak with someone who can communicate more clearly in English as this is an international hotel with a lot of foreigners, that might help and avoid some of these misunderstanding situations.

Very comfortable stay in Sun Moon Lake near village. Walking distance to tourist bus and lots of restaurants. Kids loved the pool.

Room was nice and tub was big. Overall great stay. However, found a misquote in my room on day 1. Next day, my window was left open after the room cleaning so my son got bitten many times. 😨

Very Friendly

Friendly and helpful staff in this convenient location. However, the rooms and hallways are worn and are ready for renovation or a deep clean and repair. The AC is slow to cool. I did not use the pool or other facilities.

Loved everything. The only thing that was a bit weird to me was that the toilet and the room were only divided by a curtain. It certainly made the person who was using the toilet uncomfortable when there were other people in the room at the same time