阳明山天籁度假酒店

My room’s heat is not working, the temperature in my room is really cold!

It’s not easy to get around with public transport

Place has age good that is super clean though. Staff is attentive and extremely helpful. The hot spring water in room is like ordinary hot water does not felt is from the hot spring at all.

very good hotel

The property was poorly maintained The bathroom was dirty and smelt bad

Cleanliness of the changing rooms to the hot springs needs to be improved. There was a used mask in the male steam room and an opened bottle of water on the table which were still there on the next day. Staff were attentive in the dining room and took away the dirty dishes promptly.

Very nice stay Love the option of having a hot spring soaking tub in the balcony outside our room. Food was excellent

It is a hot spring resort. It is atop a national park, the resort provides some food but the goal is to relax and this place provides on that front. Going from place to place is hard without a car.

I personally feel and like the hotel, a quiet environment place for relaxation in the hot pool, natural air and good for walking around. Also with the quality spread of foods

Typical Taiwan hotel, where service is below Zero. Hotel itself is old, room charge is overpriced. Staff are very unprofessional, receptionists are very rude . Restaurant staff and food are terrible. In restaurants totally no any social distancing, so scared to get CoViD 19. My recommendation: DO not GO! Waist of money and time!!!

great view and service, dated decor and mold in some areas

The hotel overall condition is nice but no aircon. Hot like mad. Got a bit of smelly in the room

Hotel buildings seem old. Food can be better.

The name of the property is a bit misleading as it is located in JinShan. The hotel facilities and room condition were more dated compared to the photos shown on the website. Breakfast was great though.

Bathroom shower is not enclosed so once you take shower, the whole bathroom is wet & when you step out from the bathroom, the floor is wet.

Very relaxing place to stay. Enjoy the hot spring at the common area and in our room. Eating place is very limited, no convenient store around. Overall, excellent.

Front desk staff is nice and so does most staff. However, I feel the facility is kind of under maintained. Public hot pool temperature is too high to have a bath. Bathroom needs towels hangers. No bedside reading lights.

Pros: Views are beautiful. The private spa tub is on the outside balcony of our room. I believe most rooms if not all have the spa tubs outside on the balcony. To us this was the one factor that made the whole stay worth it despite all the other annoyances. Cons: The property is dated. Shower drain doesn't drain well when showering. Slippers they provide are reused by guests. We booked through Hotels.com but when we arrived, their paperwork said we booked through Expedia. This was quite odd. We received a Hotels.com VIP credit that can be used at their Spa massage. When we arrived, they had no idea what we were talking about. We didn't want to stress out arguing for it since we were on vacation so we just left it at that. Overall: the views and the private outdoor spa tub made the annoying things that we dealt with more bearable. In the end, the fact that we booked from Hotels but they said we booked from Expedia and we never got our Hotels VIP credit for massages was the breaking point for this low rating review.

Very good aquatic park and hotspring hotel. The staff is very friendly and helpful.

It’s Amazing! Love this place and the public and private onsen selections are plentiful! With a backdrop against the mountain; this is a very relaxing trip The only downside is the lack of restaurant choices