Andaman Embrace Patong

Not worth $250 USD per night at all, hotel is very old, bathroom is small and decoration looks dirty

Enjoyed our stay. Great options on the buffet breakfast however no gluten free bread or dairy free milk. Room sewage smell continually. Staff very friendly. Beds a little hard. Loved being able to have pool access from room.

Property looks amazing on the pictures however they will have been taken when it was built/renovated however many years ago. The room was okay, we paid for private pool but were sad when we got there as it was just bait for all the insects with dozens of dead mosquitos and flying ants in there. There was flying ants crawling out of the decking for the outside area of our room which meant we couldn’t sit on it. Not that any seating is provided for you to enjoy your outside space other than loungers in the pool. Also think you should be told at booking that your pool access rooms are non-smoking on the terrace as we would have booked a different room. There was mosquitos in the room right as we checked in. The shower leaked into both the toilet and the dressing area which made it slippy. We’ve stayed in multiple hotels during our stay in Thailand and this was the worst which is even more frustrating as it was the most expensive. I think the place is in need of some TLC and upgrading as it would be a perfect place to stay. The location is good as it’s only 10min walk from Bangla Road.

Staff were always happy and helpful everything was well maintained Only thing i didnt like was the bed it was like sleeping on wooden pallets upgrade the mattresses and it would be a 5 out of 5

Location of the hotel

Poor breakfast (food not kept heated, massive queues for egg station, no tables available, things running out and never restocked.) Hotel requires a 3000 baht deposit in cash which isn’t ideal. Hotel was ok- clean but was expensive for Thailand and wasn’t worth what we paid.

Pool access run was good. Property was clean, a little tired in some areas. Breakfast was included, was basic buffet. Room didn't get cleaned until late in the afternoon. On check in, a 3000 baht cash deposit was required. Couldn't find anything on this in our booking paperwork. This was refunded on checkout after the room was checked by staff, meaning we then had 3000 cash leftover and had to convert it at the airport, which was a bit inconvenient. Not sure if I would stay again, for the price we paid could probably get something nicer

Lovely hotel

This is not a Five Star hotel, 3 star Max

Large hotel at the centre of Patong. The balcony room was clean and spacious. Two pools with plenty of space to sunbathe. Breakfast service was a bit chaotic with food serve areas in tight walkways and too many people. The hotel takes a 3000 Baht cash security deposit on arrival / and they are strict on even things like 1 of the 2 plastic door cards not being returned when checking out.

My stay was amazing definitely will be back

Unfriendly staff. They make your feel unwelcome as soon as you arrive. They force you to pay a deposit in cash. Everything at the hotel has a charge. New style rooms are already old and dirty. Do not stay here.

Rude staff. Booked new room type but was already dated and dirty. Do not stay here.

Really beautiful place to stay with lovely staff.

Good

Swimming pool excellent

Great mid-range hotel for the price you pay, quiet rooms from external noise but internal noise was a major issue. The hallways have no carpet or furniture to absorb sound so conversations from other guests bounce around into your room. Not ideal and doesn’t look finished either. Pool is great but happy hour is from 1:00pm to 3:00pm which is normally going out and exploring time for most. Only saw one couple at the pool bar during our week long stay, prices are very expensive. Breakfast buffet was great, starts at 6:30am until 10:30am. Hotel also has many many rules, felt more like a cheap budget hotel rather than something aiming to be slightly upper mid-range.losing a keycard will cost you 200 Baht (we never lost a card) but I’ve never come across another hotel that asks you to pay to replace a plastic RFID key given they are extremely cheap. Would stay elsewhere next time in Patong.

Good location and facilities, wonderful breakfast

Loved our stay at andaman embrace. Stayed in a premier balcony room, new part of hotel. Rooms big with great view of pool. Special thanks to Kaew who looked after us at the pool bar. Only thing I would fault is cleaners do well cleaning room but forget to leave toilet paper and breakfast could be improved. Things like pancakes never hot and you need to dig deep to get hot food from warmers. Would be good if they had someone making coffee/fresh pancakes. We have come in the off season, not sure if there would be enough day beds in peak time. Other than those few very minor things had a great stay and would return. Thanks to being looked after by all the lovely staff.

Poor quality hotel. Needs lots of upgrade and repairs all around the property. Poor Wifi, old TV with constant channels freezing. Was charged for breaking a drinking bottle of water because it got broken inside the fridge. Unbelievable