Barcelo Coconut Island Phuket

Beautiful location, hotel was fantastic! We LOVED our stay!!!

Our 2nd stay here, the 1st was April 2024 when the property was first taken over from The Village, Coconut Island to Barcelo, Coconut Island. We loved our stay last year hence why we chose to return this year. Unfortunately many of the “cracks” showed. The whole grounds/area where the Villas, Suites etc are situated is in desperate need of repair, the roadways/pathways are cracked. We were in room 4059 and on first entering it looked nice but as the days went by we could see that it needed a deep clean, the walls needed freshening up by either a good wash or a fresh coat of paint. It was a pretty room that just needed refreshing but is not 5*. At the bar/restaurant area the wooden decking flooring is atrocious, it was bad last year but is definitely now is an accident waiting to happen. I am surprised that no one has fallen and really hurt themselves, they have put wet/slippery signs in various areas to make people aware of the dangers but there isn’t one area on this decking area where the wooden boards are flat, there are screw heads raised in some area which could easily rip someone’s foot especially when there are children running around barefoot. Last year one of the executive managers (Milan) could be seen walking around meeting/greeting guests, unfortunately Milan has since moved on and I can honestly say that in our 10 day holiday I would not know who his replacement is because I never saw him. Food is only now average, Alacarte menu replaced by a buffet 3 x per week.

Great property and staff. Visit the local restaurants near the hotel, amazing food at affordable prices. The rooms and property do have small details that should not be present at a 5 star hotel

The resort was the nicest resort , they were very welcoming . Drinks were good food was good , they provide transportation will recommend! 10/10 everything will definitely be returning

This place is not worth the money. The rooms are dirty. The cleaners do not clean at all. I saw it with my own eyes. The island is situated so all the current is directed to it, so water is always muddy. I saw a mouse in the restaurant running next to the food. Some of the management do not speak English well.

This was one of the most beautiful places ive ever traveled to and we didnt even have perfect wheather .

Friendly staff. Laku was great!

Beautiful surroundings and staff are lovely

A very unique stay, a private resort on an island off the east coast of Phuket. We loved that about this place, away from the busy and touristy drag of the west side. The staff are so friendly, welcoming and kind. Nice restaurants on the property and the pool area is great, plus loads of activities available to book through the hotel which is a great touch. Slightly more expensive than booking direct with Viator but saves you the hassle of trying to get to the mainland. The downsides were the rooms are pretty dated (we stayed in the suite with the private jacuzzi) and on our first suite the AC unit was leaking (they kindly helped us to switch rooms but it was clearly an old appliance), id also say the food is average, not terrible but nothing special (probably standard for a resort to be honest). However, for the price you pay it you really can’t complain, one of the more affordable resorts we found while looking. In summary, absolutely stunning views from the property, very nice staff, but on the whole the rooms felt a bit old.

We really enjoyed our time at Barcelo, loved our own private swimming pool, the staff was very friendly and helpful. We will come back 😊

Enjoyed the location, excellent spa onsite, pools and dining options. Enjoyed a Seaview villa with pool. Very relaxing. Will be back.

Overall the stay was good. I booked the stay over 9 months ago and the hotel had been brought by a big company in the interim. The rooms are tired and need a upgrade and to be redecorated. If your going to book make sure you have a Lux style. The rooms wall are very thin and you can hear your neighbours quite clearly. Especially when the come back a bit drink and express their love for each other very loudly for about 45 minutes. Staff are amazing and cannot not do more for you. The pool area and bach were not too busy. I had a pool villa so this helped. Being on a island is a nice touch, but this does mean that eating off resort is limited. But the food on resort is amazing and everything was top notch food wise. Ferry to mainland is very regualt and free. Over all a good stay but the resort is looking tired and need a upgrade.

Lovely hotel, food was fantastic, beach lovely and facilities great. Staff were friendly and efficient too. Would come back again

Good place, staff needs more training on service industry. Rooms need better cleaning

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Restful excellent staff

Beautiful property and excellent, personable staff at every level. Showers were cold everyday and beds not comfortable.

A complete disappointment - Blocked and leaking toilet, rusty and splitting bath making it unusable, loud noisy air conditioning unit made it impossible to sleep, dangerous uneven steps that made some areas in the resort unsafe to walk. Construction site next to main pool was not only extremely noisy but made the use of the main pool unusable due to the layer of dust on the water which also made us question the quality of the water. During our 8 night stay the sheets were never changed. We ended up moving to a 5 star resort that was cheaper in price and far superior in every respect. We were with two other families at the time and all three families had similar experiences to us. The day we left we met another family on the water taxi that were also leaving for the same reasons as us. Would not recommend

Just beautiful, it’s a tropic island with a great hotel.

There was simply nothing that we did not love about this place. To say that the staff catered to our every need is a massive understatement as they treated us like royalty . From the beach cleaning team all the way through to the front of office manager they catered for our every need. Our Villa and pool were immaculate and we're serviced twice a day. Food and cocktails were exceptional and we have the bellies to prove it. We would not hesitate to recommend this incredible hotel.