甲米凯悦海滩度假村及别墅

Beautiful hotel with stunning view to the beach and rock formations

Location is the one redeeming factor. The rooms lack maintenance. The photos of “ocean facing” rooms are a little deceiving. We paid extra to get a room in this category and our view was that of the building in front of us. Very few of the staff speak fluent english and the communication was a little lackluster

What an incredible hotel! You feel like you are in the middle of the jungle with all the luxury of a high end hotel. We stayed in a room with a hot tub on the balcony and loved taking in the views from the privacy of our own balcony. The service was also incredible! We would definitely stay here again next time we are in Krabi

Underwhelming in general

The property is in a beautiful location but it is certainly dated in terms of the rooms and amenities and does not live up to its 5 star rating either in amenities or sadly the service despite the best attempts of some of the staff . My Visit was not helped by bout of food poisoning at one of the restaurants - an experience I understand was shared by another guest around the same time . Could deal with the rustic charm if the basics had been done right but unfortunately they were not .

Property could use so renovation but you can’t beat the views from the pool.

The hotel is not clean at all, and the staff doesn't know how to provide proper service. It's also very far from everything.

Very good service. The food there was good, but very expensive. Airport prices all over the place. You could see that some parts of the hotel was worn down. But very good breakfast, service and the place is incredible.

Amazing place to stay, totally relaxing and spectacular environment with fantastic dining options to cater all needs. All of the staff were extremely welcoming and friendly, nothing was too much for them. Great food throughout the restaurants, particularly great experience at the teppanyaki table where the chef was amazing!

My stay at the hotel and location is excellent, and I have no complaints. The staff were incredibly professional, knowledgeable, and friendly. The rooms were very clean and comfortable. However, I do have two suggestion—elevators should be available throughout the property to better accommodate guests with disabilities or limited mobility. Secondly, staff transportation accommodation should be available, especially for those who work late shifts. The monkey trails should not be their primary access point to the hotel.

Private beach is beautiful, but hotel rooms and facilities are poorly maintained - Website images are clearly very outdated. Room was dusty and had a strange smell. Door connecting my room to the adjacent room had a broken lock, meaning other guests could easily access my room. Complimentary shuttle boat was schedule was unreliable, meaning long waiting times to check in and check out or paying a 1600 BHT for a private long boat. Front desk staff were also incredibly rude when concerns were raised, and constantly trying to get you to pay more money for things that were either complimentary or had already been booked and paid for. Booked an airport transfer with the front desk, they claimed they didn’t have a booking from me and I was forced to pay again for private taxi so that I wouldn’t miss my flight. Would not recommend, not worth the money at all.

Not clean

Consistently poor service. The food was second rate. Limited access outside of resort. Air conditioner flooded our room everyday. They had no solution. I would not recomend this resort

Thank you for an excellent stay! 🙏🙏

Hotel is getting old and needs renovation and the service from staff and waiters was not the best. Amazing location and good pool facilities.

Our experience at this property has been a mix of great location and friendly service, but with a few challenges along the way. Check-in had a bit of a hiccup. We had booked a king room but were initially assigned a double-double instead. After some discussion with the front desk, they confirmed our reservation was indeed for a king room. While none were available at first, they worked to find a solution and eventually moved us. They even considered it an upgrade, as this room included a jacuzzi on the balcony. Though it felt a bit smaller than our original room, we appreciated their effort to accommodate us. Unfortunately, this room had issues with the restroom flush, so we had to be moved again. Thankfully, the new room was really nice, with amazing views that made up for the inconvenience. The property itself has a charming feel, but it’s very outdated and in need of serious maintenance. That being said, the location is absolutely stunning, and the staff is incredibly friendly and helpful. Breakfast is decent, though not exceptional. Overall, the beautiful surroundings and welcoming staff give this place a lot of potential. With some much-needed updates and better upkeep, it could be a fantastic experience.

This resort sits inside a national park

Sadly we booked a non-refundable hotel stay and they don't tell you up front that their property is only accessible by boat or you need to hike over a hill with stairs to the town. When it's super hot and humid - it was incredibly uncomfortable. What good about this property: 1. The location is super beautiful. You will see monkeys. 2. If you don't want to go anywhere else, you don't have to due to the amenities. 3. The food is pretty good. I think we enjoyed every meal there. 4. The entertainment 5. Friendly staff Now for the bad things: 1. If you enjoy exploring the nearby towns when you travel and don't like hiking in 92F with high humidity for 20-25 to get there - you won't like this place. The path was very crowded at times. People who don't stay at the resort walk over the path to stay at the beach. When they all leave after the sun sets - the resort is much more pleasant. 2. The service is not 5 star. No turn down service and at breakfast you have to seat yourself which can be a bit crazy since the tables aren't cleared quickly so you don't which ones are open. 3. The beds are very hard 4. Toilets didn't flush well 5. Shower temp was not consistent. It fluctuated from hot to cold 5 times in 5 minutes 6. Food is expensive - same price as California 7.the AC seems set at one very cold temperature so we had to keep shutting it off to manage it. 8. Rooms aren't sound resistant - the workers talking in the path outside our room woke us up. 9. no black out shades.

Great hotel and location, but the hotel needs a facelift. Rooms are old, many defect things, very dark bathroom.

The location was beautiful, truly stunning beach and lush tropical jungle all around, but the resort itself was not in good condition. I booked due to its 5 star rating and it was more like a 3 or 4 star hotel as far as the facilities and rooms go. Things were shabby and in ill repair, some things in our room were falling apart on arrival like the blinds a the sliding glass door nearly fell off. We still had a nice time but definitely felt misled by the rating and paid too much for the over-all quality of the place.