Grand Palazzo Hotel Pattaya

Hotel reception can't find my booking, althougth i show my booking record, at the end they find the booking with other name because data enter mistake. After i go up the room, there is not my room type in my booking, i need to ask reception again, this time they says room type name and picture are not match in hotels.com by marketing team foul. The wifi is not work, i need to ask reception again. The shower head is break but i dont want to go reception again, it's so hard to report the items one by one. There are too much mistakes within my stay period.

good

方便

地方大，不過房間內有D塵，同相中差不多，整體ok可以再來

整體酒店不錯，但酒店泳池太令人失望，完全無陽光覆蓋，如想曬太陽就不要入住此間酒店，完全唔似五星酒店

酒店房間大，設施有點陳舊，尚算OK ！ 3樓有個大泳池，早上去游水不怕晒。酒店旁邊就有大嘅超級市場Big C, 有接駁車去沙灘，terminal 21超方便！下次都會入住！

我入住連續五晚 ，只有第一天清潔的時候有換到床單及枕袋，之後連續四天都沒有更換，至浴室只有更換毛巾，

房間超大, 光線充足.

滿意的地方: 1酒店位置好, 出入方便, 2有shuttle bus送出海濱路/T21, 3大堂有免費涼茶, 加分, 4前台職員很友善, 5床睡得舒服, 6房間空間非常大. 不滿意的地方: 1雙人床是由兩張單人床合併的,睡到中間會凹下去, 2房間雖然大, 但沒甚麼設施, 如果有張餐桌會更好, 3洗手間沒有浴缸, 洗手盤太淺會彈水弄濕自己, 4雖說有shuttle bus,但每日只有6班, 兩小時一班, 太疏了. 5而最差最要扣分的地方是每次打電話要求補充紙或沐浴露, 都要等20-30分鐘, 這是我住過幾十間酒店中,最慢得過份的酒店, 而且也不會跟你說sorry,只會叫你等, 嚴重浪費了去旅遊的寶貴時間! 6 忘記帶房卡要求開門，竟也要等15分鐘！

Right opposite to Big C, also a 7-eleven right outside the entrance. Not really far away from the main streets of Pattaya city. Nice enough.

酒店房間夠大，是兩套房有四張雙人床，大致是舒適的，就近 Big C， 是方便的，但早餐就強差人意，連基本的水果都沒有，只有罐頭菠蘿同西瓜，種類不多，房間用品亦只提供給一個房間。另一個房間連厠紙，紙巾，浴帽都不加，十分不方便。健身室位於雜物房外的走廊，好奇怪，從未見過這樣的健身室。只能評價是三星半酒店。

都近夜市 big c , 服務都幾好, book左家庭房,網上book時表示有5個人 , 但去到酒店 , 已幫我地準備一間房有兩張床 , 另一間有3張床, 哩點好貼心

近商場，行前一個街口可以坐車去其他地方，途經有按摩店和食店，7仔出面有小食攤擋（車仔擋），娛樂場所行前一個街口，酒店附近都有好多食和玩的地方。

酒店整體相當清潔，位置靠近路邊容易搭車，而且地點亦適中 。鄰近商場方便購物 。 員工服務態度良好 ，亦能提供多種協助。對於今次的住宿體驗，感覺十分良好 。

方便，清潔。

下次往前真要想清楚， 服務人員態度差， 房間地板非常不潔（非常多黑塵）不能脫腳步行，冇特別可取之言！

Good service and nice people here

房間整潔乾淨, 床很大, 交通也相當方便,馬路對面便是BIG C 和商場

1. Door auto-lock doesn't work, I called reception, waited more than 15 minutes but no one is coming, I was rushing to go out for the Tiffany show so I went downstairs to chase but the receptionist does not show me and just said she has called someone and should be coming, without really trying to check the status for me. 2. The guy could not fix the auto lock actually. I used the alternative manual lock at night. 3. They charged 1000 THB for deposit, force you to pay in cash but not in credit card pre-approval. However, when you check out, they won't remind you about this. I forgot it and came back the day after to get back my deposit. The receptionists laughed among themselves. Surely they will try to carve up any forgotten deposits. 4. Room is large but not much facility. 5. Location is so-so, near Tiffany show but actually quite far away from walking street.

喺酒店樓下對面就係一間商場非常之方便附近又有7仔，在行出商場出面就係一條街有好多嘢食有好多泰式揼骨場，揼骨技師手勢不錯 好入位。