Novotel Phuket Kata Avista Resort & Spa

Everything is fantastic, I just don't know why my room keeps wet if the air conditioning is higher than 20 degree. BTW . this is the second time we live in here, last time was ten years ago of our honeymoon.

服務人員都很友善！泳池非常不錯！兒子女兒都玩的非常開心

Good

Overall the stay was very nice. The staff is very nice and helpful. The front desk at check out was a bit confusing and

Good

Very normal and

Melhor café da manhã da viagem. Pra tirar 10 com louvor, só incluir maçã. Funcionários muito simpáticos, solícitos e eficientes. Destaque especial para Mia da recepção, do turno da noite. Fomos recebidos por ela que nos levou para conhecer o quarto, pois a maneira de se chegar a este não era tão simples, e nos deu todas as informações para otimizar sua utilização, além de todos os outros serviços como transfer, etc.

We really enjoyed our stay. The service was fantastic. We really enjoyed the meals and drinks too. Would highly recommend!

Enjoyed our stay breakfast was amazing everyday.

The Novotel is a fantastic property. Wonderful staff, awesome pools…my kids loved the vr room, pool and fuse ball tables and trying the in pool submersible. Breakfast was delicious and plentiful. It’s very close to the night markets for dinner and the beach. There’s a shuttle bus every 30 minutes but the hill although steep is manageable. Kids loved feeding the koi fish and everything was just easy. We got the extra day bed and the room easily accommodated 3 of us comfortably. We stayed here after our resort stay to use as a home base while we were out adventuring all day. Incredible value, great location and amazing staff.

Amazing stay

Terrible place, dirty, service terrible, no towel no seats avaliable by the pool All round 1 / 10

It was great

Good family resort. A little run down but really chill. Easy to walk down the road for restaurants, massage, pharmacy etc.

The hotel is old and need maintenance! The room does not live up to the hotel rating and does not look like 5 star hotel. The breakfast is very standard. The restaurant menu is good. The staff are nice. Even though the hotel is matketed as family friendly, it was not possible to use our stroller as there were stairs everywhere with no other options. The odd thing is, I was asked to make a review upon checkin! And the staff was waiting for me to write the review before I even saw the room. I refused. This may be the reason why they have so many good reviews. I will give the hotel 3 star. The food was good and the staff was nice. However, mains is really needed.

Great staff. Comfortable room and great food! Pool is wonderful!

Hotel is under construction. Be aware of no elevator until the construction is complete. we had to walk up 84 stairs to get to our room, View of the room was excellent, breakfast buffet was great. Staff were great.

The hotel is under construction, this was not mentioned on the website, it is located up the hill, our room was on the top floor, we had to take 85 stairs to get to the room. We had to take taxi to get to the top of the hill to get to the hotel if we went out for sightseeing or back from the beach. If it was mentioned that the hotel doesn’t have elevator, I would not reserve this hotel. Also to mention that the neighbourhood hotel is also under construction, we heard the noise at midnight, we brought it up to the manager we were told it’s coming from the other hotel. We also found lizard on the table in the room. Long story short, if we ever decide to travel back to Phuket, I would not book this hotel.

Very friendly and efficient staff, excellent restaurant, very large and comfortable rooms.

Hotel is great, Nice Location near Kata Beach, I booked a family Room. Had booked with Half board and enjoyed the breakfast and Lunches and Dinners. Food was good, Service at restaurant was great. Amenities like Pool table, Futsal games, will kill time and my Children enjoyed the stay thoroughly throughout the 4 nights and 5 days stay at the hotel. Housekeeping was not up to the mark and had to remind them of the few items, which they have taken the feedback and helped with service next day. But for such a renowned hotel, the service should be proactively done. Water bottles were requested. Hotel Room was not given on time and the hotel team compensated it with a late checkout on demand. Overall stay was good. But hope the team takes the feedback on checkin process and housekeeping and become much more better.