索菲特甲米普吉特拉高尔夫及水疗度假酒店

very good and relax environment. But a little bit fat from the city centre

Peaceful atmosphere. Tidy and clean environment. Nice members of staff.

飯店很好 但訂房原本有含早餐 後來到現場又沒早餐

非常好的酒店！

Great Hotel, Friendly staff

我們這次訂了兩間房兩晚出遊。這家飯店最大的特色是超長超大的泳池，但我們入住時才被告知泳池維修暫停使用，我們很失望的跟櫃台辦理check-in的小姐說有沒有什麼變通方法或是能不能取消。然而櫃台的服務人員一直跟我說是公司政策，沒有辦法處理，而且一直說有發信給所有住宿客戶，但我就是沒有收到，她也是一附我們就是發mail了，沒收到是我們的事。並且說我們是透過hotel.com訂房的，我們要自己跟她們連繫，是hotel.com沒告訴我們泳池維修。無論是哪個環節出錯，我感覺這家五星級飯店遇到臨時問題時，是無法幫客戶解決問題的，只是當個旁觀者要我們自己處理相關事宜，要我們自己跟hotel.com連絡，缺乏五星飯店應有的服務跟態度～所以我們花了一下午的時間，自己打國際電話，自己協調訂房網站，取消了一晚的房間。 其他的硬體方面包含早餐是不錯的。

我们在这里住了三个晚上，房间很大，有私人阳台，可看到海景和泳池景观，浴室备品每天都会补充，客房服务的食物非常精致。房间每天都有水果。酒店有许多活动项目可以参加，我们参加了两天Private archery，超级棒的体验！唯一的不足是地理位置稍远，出行不太方便。但总体十分满意～

距离甲米机场有40分钟的车程，泳池很大。早餐食物不够丰富。服务员态度都很好。

Awesome pool, good Indian options in dinner, good breakfast buffet.

Hat uns sehr gut gefallen, wir kommen wieder !

The Not-So-Good: Unfortunately, my check-in experience was disappointing. I had called the hotel the day before to inform them of my 1:00 PM arrival and asked if early check-in was possible—offering to pay extra if needed. They assured me it wouldn’t be a problem, which was especially important as I was traveling with a baby and hoped to settle in before her nap. Additionally, I informed them that we would be arriving by boat at the back entrance and requested assistance with our luggage. They confirmed support would be available, but no one came to help. Despite all these prior arrangements, we were made to wait 2 hour and 40 minutes past the official check-in time of 2:00 PM. Another issue arose with my room booking. I had reserved a different room through Expedia, but upon arrival, I was given something entirely worse, I tried contacting Expedia multiple times, but their customer service was unresponsive and unhelpful. While this appears to be an issue on Expedia’s end, it remains unresolved, and the lack of communication with Expedia mainly The Great: Despite these issues, the hotel itself is a good place, especially for families with children. The staff were kind, the food, and the facilities well-maintained. One standout was Christian Ramírez, one of the hotel directors. Originally from Cuenca, Ecuador—a city known for its highly educated and warm-hearted people—Christian embodies all those qualities and more. His professionalism, attention to detail was superb !

Booked a two bedroom suite but its more of a connecting rooms. There is no living area to be considered a suite.

Facilities are good and the breakfast buffet has a big spread. Staff team is always full of smiles and ready to help with any request. Minus - The mattress was way too hard. The hotel added a comforter layer on our last night, providing much needed comfort.

Awesome pool and good activities for kids.

They did not have our room ready although it was the check in time. Shower door did not close properly and the bathroom flooded every time we took a shower.

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I love the place aaaa i loveddd.

Lovely hotel, excellent service and breakfast. Pool facilities and rooms very nice. Spa and restaurants severely over priced, especially compared to local equivalents which was a shame. Good location for food and trips. Would recommend.

Fantastisk hotell med super service

Gutes Hotel für Ausflüge, riesiger aber viel zu warmer Pool. Kleiner 9loch Golfplatz mit sehr gutem Leihmaterial. Netter Strand. Die Preise im Hotel waren die höchsten, die wir je in Thailand hatten. Schade! Wir hatten ein sehr schönes Zimmer mit Blick zum Golfplatz und Sonnenuntergang. 45 min. Vom Flughafen. 15 min. von Ao Nang.