东方宫殿度假酒店及 Spa

Outside look was very nice and location was good also but room itself needs upgrading it has very old look and comfort is just about average not much variety in breakfast.

The food was terrible nearly the same food everyday Food wasn't keep it hot as should be when its served Even coffe just warm. It was a virus around as some children were very ill including my child with a diarrhea and fevers and could be a food poison or something to do with the pool as we heard from another costumers. My adivice is to avoid this hotel

Bad

The worst stay ever Personnel was so rude. It is a Motel and not a hotel. Food is a disaster. I feel like robbed, not worth the price$$$ at all. Trust me I spent more than 70 nights in hotels this year and this is by far the worst among them. I WILL NEVER RECOMMEND SUCH A MOTEL TO ANY ONE. MY ADVICE IF YOUR READING THIS. GO LOOK SOMEWHERE ELSE RIGHT Now

Old management style without customer communication

Hotel is run down, needs to be remodeled, Tv didn’t work, no air conditioning, bed sheets dirty,breakfast horrible, you will be disappointed if you go to this hotel, is not a 4 star hotel this is a minus 0 star hotel, will never comeback…

Good and nice hotel

I stayed there 2 nights. Only Internet connection was poor. Every service is good. It is very clean. Good environment especially the area, I like it very much. I have introduced this hotel to my friends.

i liked the way they welcome us ilove it reaaaly awesome one

Reasonable priced, a bit out dated requiring more work

The hotel is ok, in need of a lot of work. Cleanliness has a lot to be desired. Only basics carried out on daily basis. Still dirt and hair from previous occupants, even on last day of stay. Disappointing

I was surprised that the hotel don't offer alcohol drinks since last January. The food is so so, but the fruit pie is good.

Everything nice but the food and the buffet very poor

Everything nice but the food and the buffet very poor

Not the best...

The hotel was in a nice location with a nice pool. breakfast and dinner were included but very bland. only bad part was the hotel insisted on extra money, which I was forced to pay and hotels.com was not available or helpful at all to sort this problem out.

The pics of the hotel are very nice. The setting is great. However, don't be fooled by the good online prices. They attempt extortion at every chance. Despite our prepaid booking. They charges us a series of fees which doubled the cost of our rooms. Beware.

No way 5 star. Never again. Poor quality room dirty. Air con broken. Pool dirty and beachfilthy

P-A-T-H-E-T-I-C: Please Avoid The Hotel Even Though It's Cost-effective NEGATIVES: From the reception staff that doesn't even welcome you with a smile or a look and answers the phone in the middle of your question...to the OUTREAGOUS Half-board formula that DOESN'T include water in its menu (oh that's right, Tunisia isn't a country where keeping yourself hydrated is important!!)...it's just a avalanche of disappointments! I also have to mention our tentative to play table tennis....15 Dinars to rent the table and equipment...for those who don't know, you can have an amazing Couscous in the medina for that price! POSITIVES: The Atruim of the hotel is splendid...hence the bigger disappointment! The restaurant staff (and its managers) are, I have to say, very reponsive to feedback and seem to have the sense of costumer service that all the others don't have... perhaps they could train them! The price remains competitive. But DO NOT tell me that "you get what you pay for", because Tunisia is a beautiful country where cheap hotels often come with great service!

Air didn't work the first night, shower head leaked all over, no do not disturb sign so we were woken up every morning by housekeeping! Old linens and towels and I do not recommend this place at all!! This is a 2 star hotel if that!